Program Manager

ABOUT SONATA SOFTWARE

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

About role:-

This role is critical to scaling Priority Community Support (PCS) and advancing:

• Support efficiency and case deflection
• Engineer productivity and throughput
• Customer experience through faster, high-quality resolutions
• Adoption of AI and community-led support at scale

Responsibilities

• Drive end-to-end execution of PCS initiatives including cohort onboarding, case deflection, and AI enablement
• Partner across CSS, Product Groups (PG), PRIMO, and vendor teams to ensure alignment and delivery
• Use data and insights to identify support gaps, trends, and improvement opportunities
• Lead operational cadence, including tracking KPIs, managing dependencies, and mitigating risks
• Improve support workflows across Q&A, DfM, and case orchestration pipelines
• Enable adoption of AI-driven solutions (e.g., suggested answers, automation workflows)
• Provide regular program status updates, including risks, progress, and impact

Qualifications

• Bachelor's degree in Engineering, Computer Science, Business, or related field
• 5+ years of experience in Program Management / Technical Program Management / Support Operations
• Experience driving cross-functional programs across engineering, product, and operations teams
• Experience in Azure / cloud platforms and support ecosystems
• Familiarity with AI-driven support, automation, or knowledge platforms
• Strong analytical, problem-solving, and stakeholder management skills
• Ability to operate effectively in ambiguous, fast-paced environments

Location: Hyderabad (preferred) | Open to discussion