Position Summary
The candidate would be responsible for delivering superior quality partner stores in urban (Non
OR/FR towns) & rural markets. Program Manager will have to ensure timely roll out of Airtel Prepaid
Stores, deployment of high quality manpower & continuous engagement, facilitate desired hygiene &
upkeep of stores and ensure store profitability.
The Program manager will also be responsible for RAEO operations in Circle - facilitate roll out,
ensure adherence to Standard Operating Process & track/drive productivity of stores.
Prepaid Stores Urban
- Co-ordinate with Zonal teams and circle leadership for roll out of stores in UD Towns as per
defined guidelines
- Co-ordinate with circle marketing team for deployment of all branding elements in the stores
- Facilitate hiring , training & engagement of Airtel friends(CREs) -
- Ensure right hiring through assessment center screening & ZBM interviews
- Work closely with Centre L&D team to deliver 100% NHIP for all Airtel Friends. Also
facilitate all training programs / engagement interventions as per training calendar
- Track attendance through promoter app & ensure smooth processing of salary
- Ensure participation of every store in all lines of business (Prepaid, DTH, Airtel Payments Bank)
- Provide regular download of new programs / Initiatives to stores
- Ensure periodic store audits by centrally appointed audit partner for store hygiene & upkeep.
- Track & measure productivity & profitability of every store.
2
Rural Stores (RAEO)
- Co-ordinate with Zonal teams & ensure RAEO in every feeder market. Every RDD to invest in
RAEO
- All RAEOs to be operational throughout the day and manned by partner appointed store
executive
- Every RAEO to participate in all lines of business (Prepaid, DTH, Airtel Payments Bank)
- DESIRED EXPERIENCE:
- High potential ZSM. Retail background preferred
- No additional head count. (Count not to exceed beyond the current allocation of ZSMs and
Distribution SPOCs
