Program Manager, SMB Program

We are seeking a highly skilled and motivated Program Manager to oversee the implementation and comprehensive management of the Growth Support Programs for Small and Medium Businesses (SMBs) at our organization. This pivotal role involves managing a support initiative specifically designed for accelerating the growth of SMEs. The successful candidate will be responsible for the effective delivery of all program components, ensuring they meet participant needs and align with our organizational goals.

Key Responsibilities

• Program Leadership: Lead, manage the execution, and enhance the overall SMB program.
• Stakeholder Management: Engage effectively with key stakeholders, including program delivery partners, industry associations, subject matter experts, and program participants, to ensure effective program delivery and gather feedback.
• Mentorship Coordination: Facilitate mentorship and coaching relationships between SMEs and industry experts, ensuring participants receive valuable guidance and insights.
• Performance Monitoring: Regularly evaluate program effectiveness based on predefined metrics and participant feedback.
• Reporting and Compliance: Maintain comprehensive records of program activities, budgets, and outcomes, ensuring compliance.
• Team Collaboration: Work closely with diverse internal and external teams to achieve program objectives.

Qualifications

• Education: Bachelor's degree in Engineering, Technology, Business Administration, or an equivalent field. A Master's degree in Business Administration or a related field is preferred.
• Experience:
• Proven experience in program management, ideally within a business development, startup incubator, or SME support environment.
• Extensive experience managing large-scale business management or accelerator programs.
• A strong background in working with SMEs is highly desirable.
• Proven track record in business advisory or consulting engagements across small, medium, and large-scale businesses.

Skills

• Leadership: Strong leadership skills with the ability to manage cross-functional teams effectively.
• Communication & Interpersonal: Excellent communication and interpersonal skills, capable of working effectively with diverse stakeholder groups.
• Analytical & Problem-Solving: Strong analytical and problem-solving skills, with a proven ability to strategize and implement effective program initiatives.
• Financial & Tools: Experience in managing budgets and resources. Proficient in Microsoft Office and various project management tools.