Program Manager

Hi there, we're Smart Interviews!

We're all about turning skills into success. Since 2016, we've helped 51,000+ students improve their problem-solving and logical thinking, securing jobs at top companies like Microsoft, Amazon, Adobe, Qualcomm, Oracle, VISA, and more.

Our journey started with Amit Bansal, an IIIT-H alumnus who previously worked at Amazon and D.E. Shaw. As a bootstrapped company, Amit's passion for transforming tech education drives everything we do. He's on a mission to bridge the skill gap and make learning practical and effective.

Together with our team, we focus on real-world training, personalized support, and mentorship to prepare you for success in the fast-changing tech industry. We're not just here to help you ace interviews—we're here to help you build a strong career!

We are looking for a highly driven and detail-oriented Program Manager to lead and streamline our day-to-day academic operations. The ideal candidate will work closely with the CEO, Head of Operations, instructors, and college stakeholders to ensure seamless execution of student batches while continuously improving operational efficiency and learning outcomes.

This role requires someone who can independently own operations, make data-driven decisions, and proactively solve challenges in a fast-paced EdTech environment.

Roles & Responsibilities-

• Oversee the day-to-day operations of all active student batches and ensure smooth execution across colleges.
• Coordinate with instructors regarding batch schedules, faculty allocation, attendance, content delivery, and operational requirements.
• Work closely with the CEO and Head of Operations to execute strategic initiatives and improve operational processes.
• Create, analyze, and present performance reports for batches, instructors, and operational metrics.
• Monitor batch performance, analyze student feedback, identify trends, and recommend actionable improvements to enhance batch quality and student satisfaction.
• Coordinate with College TPOs, Deans, Placement Officers, and other college stakeholders to ensure seamless execution of academic programs.
• Ensure all batches run smoothly by proactively identifying and resolving operational bottlenecks.
• Track instructor productivity, student engagement, attendance, and batch health metrics.
• Develop and maintain operational dashboards and MIS reports for management review.
• Plan and coordinate batch launches, onboarding activities, and scheduling to ensure timely execution.
• Collaborate with cross-functional teams including HR, Finance, Content, and Technology to resolve operational dependencies.
• Ensure timely communication with internal and external stakeholders regarding schedules, updates, and operational changes.
• Monitor escalations from students, instructors, and colleges, ensuring timely resolution and high stakeholder satisfaction.
• Identify operational risks and recommend preventive measures to minimize disruptions.
• Drive continuous process improvement initiatives using data and operational insights.
• Maintain accurate operational documentation, reports, and records.
• Take complete ownership of assigned projects and deliver them within defined timelines.

Requirements-

• Bachelor's degree in Engineering, Management, Business Administration, or a related field.
• 3–5 years of experience in the EdTech industry or a similar operations role.
• Strong hands-on experience with Advanced Microsoft Excel (Pivot Tables, Power Query, XLOOKUP, INDEX-MATCH, Dashboards, Data Validation, Charts, etc.).
• Experience in creating MIS reports and operational dashboards.
• Excellent stakeholder management and communication skills.
• Proven ability to coordinate with multiple teams and external stakeholders simultaneously.
• Highly adaptable and comfortable working in a dynamic, fast-paced environment.
• Strong analytical and problem-solving abilities.
• Ability to work independently as an Individual Contributor (IC) while taking complete ownership of responsibilities.
• Exceptional attention to detail and organizational skills.
• Strong time management and prioritization abilities.
• Ability to make data-driven decisions and drive process improvements.
• Proficiency in Google Workspace and Microsoft Office Suite.

Preferred Skills-

• Experience managing academic operations in an EdTech company.
• Familiarity with Learning Management Systems (LMS) and student management platforms.
• Knowledge of operational reporting tools and business analytics.
• Strong presentation and stakeholder management skills.
• Ability to lead projects and manage multiple priorities simultaneously.

What We're Looking For-

• Ownership mindset
• Operational excellence
• Strong execution capabilities
• Data-driven decision making
• Excellent communication and stakeholder management
• Continuous improvement mindset
• High accountability and integrity
• Ability to thrive under pressure and meet deadlines

If you enjoy solving operational challenges, working with data, collaborating across teams, and driving excellence in student learning experiences, we'd love to hear from you.