The Scaler Business Operations team ensures high-quality learning experiences and that the right career outcomes are provided to learners as part of the Scaler online vertical. This means managing and optimizing the day-to-day activities and processes of the functions that the team oversees: onboarding, participation, experience, and placement. This team plays a critical role in achieving the company's strategic goals and objectives through effective internal and external coordination with the learners and execution of mission-critical problem statements.
Problem-Solving And Collaboration
The core responsibilities for the job include the following:
- Proactively identify and resolve operational challenges to ensure smooth execution.
- Conduct pre- and post-mortems to troubleshoot issues and implement damage control as needed.
- Work cross-functionally with instructors, product teams, and support teams to drive program success.
- Build and maintain strong, trust-based relationships with key stakeholders.
- Communicate effectively in both written and verbal formats across teams and leadership.
Execution And Operations
- Take end-to-end ownership of stakeholder management, including onboarding, training, work assignment, performance evaluation, payments, and deboarding.
- Develop, execute, and maintain detailed operational plans to ensure seamless program execution.
- Track and manage daily, weekly, and monthly tasks with precision and timeliness.
- Ensure high-quality, error-free deliverables that exceed team standards.
- Monitor and report workstream progress to support strategic decision-making.
- Draft policies and document processes to enhance efficiency and standardization.
- Leverage internal tools (e. g., Google Sheets, Excel, Power BI, and other analytical tools) for data-driven decision-making.
- Identify and implement process automation and optimization strategies.
- Independently manage and scale multiple workstreams simultaneously.
Team Collaboration And Contribution
- Work closely with peers to drive collective team success and operational excellence.
- Leading a team of passionate associates and empowering them to deliver meaningful impact across key business functions.
Requirements
- 3-6 years of experience in program management or ops (ed-tech/higher-ed preferred).
- Strong passion for education, technology, and working in a dynamic startup environment.
- A background in tech or experience in ed-tech operations is preferred.
- Prior experience in stakeholder/vendor management.
- High proficiency in analytical tools such as Excel, Word, and data visualization tools.
- Excellent problem-solving and communication abilities.
- Proactive, self-driven, and action-oriented, with a strong sense of ownership and accountability over multiple workstreams.
This job was posted by Aaliya Baxamusa from Scaler Academy.
