Program Manager/sales and operations strategy manager- Upto 22LPA

Key Responsibilities

Funnel Analysis & Diagnostics

● Continuously analyze every stage of the funnel (lead → MQL → SQL → opportunity → proposal → negotiation → closed-won/lost) to spot drop-offs and leakages

● Run root-cause analysis on underperforming stages - process gap, tooling issue, messaging problem, follow-up cadence, or rep behavior

● Segment and cohort data across regions, segments, channels, and reps to find patterns

Solutioning & Process Improvement

● Turn diagnosis into concrete, prioritized fixes and improvement plans

● Design and document SOPs and playbooks for each funnel stage

● Partner with Sales, Marketing, Operation, and Customer Success to implement changes

● Pilot fixes at small scale, measure impact, then roll out what works

AI-Driven Insights & Automation

● Use AI tools (predictive lead scoring, conversation/call intelligence, generative AI for synthesis and reporting) to surface insights faster than manual analysis

● Spot repetitive, manual steps in the sales process and automate them with AI or workflow tools

● Build or configure lightweight AI-powered dashboards, alerts, or assistants for the sales team

● Track emerging AI tools relevant to sales/RevOps and make adoption recommendations

Program & Project Management

● Own funnel-improvement initiatives end-to-end: scoping, planning, timelines, stakeholder alignment, execution, and post-launch review

● Run multiple initiatives in parallel, managing competing priorities and dependencies

● Drive change management and adoption of new tools/processes across the sales team

● Keep leadership informed on progress, risks, and outcomes

Reporting & Metrics

● Define and own key funnel KPIs (stage-to-stage conversion, cycle time, win rate)

● Build and maintain dashboards for leadership visibility

● Present findings and recommendations to senior stakeholders

What You Bring

● 3-5 years in program/project management, sales operations, revenue operations, or business operations, ideally with direct exposure to sales pipeline management

● Strong analytical skills - comfortable in Excel/Sheets; SQL a plus

● Hands-on track record using AI tools to solve real business problems (e.g. ChatGPT/Claude, Gong/Clari, Zapier/Make)