Job Title: Program Manager
Location: NIAT Campuses (On-site)
Department: Academic Operations
Reporting To: Senior Program Leadership
Role Overview
The Program Manager (PM) at NIAT is a key leadership role responsible for driving the successful execution of on-campus academic programs. This role ensures seamless coordination across academic delivery, student engagement, and operational logistics, with a strong focus on delivering a high-impact, industry-relevant learning experience.
As a Program Manager, you will oversee end-to-end campus operations, collaborate with cross-functional teams, and directly contribute to student success and satisfaction. The role requires a balance of execution excellence, stakeholder management, and strategic thinking.
Key Responsibilities
1. Operational Management
- Oversee day-to-day execution of classes, labs, assessments, and campus events in alignment with the academic calendar
- Coordinate with academic mentors, BOAs, and internal teams to ensure smooth operational flow
- Maintain structure, discipline, and consistency across student batches and campus activities
2. Student Success & Academic Support
- Partner with academic and student success teams to monitor student progress and identify at-risk learners
- Conduct one-on-one or group interventions to improve academic outcomes
- Manage student issue trackers and ensure timely resolution of concerns
3. Student Engagement & Experience
- Monitor classroom quality, mentor effectiveness, and overall student engagement
- Gather feedback and recommend improvements in teaching methodologies and academic planning
- Lead campus initiatives including community events, branding activities, and academic showcases
4. Industry & Placement Enablement
- Collaborate with placement and training teams to execute workshops, mock interviews, and skill-building sessions
- Build and maintain relationships with local industry professionals and alumni networks
- Support internship and placement processes, ensuring a smooth transition for students into the workforce
5. Reporting & Stakeholder Management
- Maintain accurate reports, dashboards, and trackers related to academic performance and engagement
- Provide regular updates to senior leadership on campus performance, risks, and improvement areas
- Represent the program in internal and external stakeholder discussions
Required Skills & Qualifications
- Bachelor's degree in any discipline (Master's degree is a plus)
- Strong proficiency in Google Sheets/Excel for data tracking and reporting
- Excellent communication and stakeholder management skills
- Demonstrated ability to manage operations in a fast-paced, dynamic environment
- Strong problem-solving and decision-making capabilities
Key Competencies
- Execution excellence and operational ownership
- Process orientation and structured thinking
- Student-centric mindset with strong interpersonal skills
- Data-driven decision making
- Adaptability and resilience
Preferred Qualifications
- Familiarity with the local language and regional context of the campus
- Prior experience in academic operations, program management, or ed-tech environments
Why Join NIAT
- Opportunity to lead and scale high-impact academic programs
- Exposure to cross-functional collaboration across academic, product, and industry teams
- Direct influence on student success and career outcomes
- Clear pathway to senior leadership roles within academic operations
Role Impact
As a Program Manager, you will play a critical role in delivering the NIAT experience at the campus level. While curriculum design may be centralized, you will own its execution—ensuring operational excellence, high student engagement, and successful outcomes across all program touchpoints.
