Facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling and measurement system
Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc)
Develop, test, and deploy automated solutions and automated decision analytics to replace manual business processes
Evaluate technology solution options to determine best fit to solve the problem based on financials (upfront and ongoing) and organizational standards
Develop and implement RPA adoption strategies in partnership with business teams
Develop and implement quantified UX model to reduce drop-offs points across User Journeys across Product Categories
Reviewing key metrics and insights using both usage and business performance data and continuously improving customer journeys
Design and execution of predictive model in coordination with analytics team to address the business challenges and future requirements
Continuously evaluate Fintech start-ups for various solutions across Fintech platforms based on requirements/problem statements of different teams
Job Requirements:
Post Graduate / MBA
8+ years experience working with cross functional teams across Business, Marketing, Technology, Operations & Analytics to deliver a rich Customer experience
Knowledge and demonstrated experience in change management and business process re-engineering
Should have knowledge in RPA opportunity identification and deployment
Should be able to build and drive Transformation Road maps across business by seeking stakeholder buy ins and clear ROI showcasing
Ability to analyze data and coordinating with analytics team to build required data models
