Program Manager – Strategic Transformation (Fit.SO)

Job Description

Roles & Responsibilities :

The Program Manager - Strategic Transformation (Fit.SO) will play a pivotal role in driving the business-wide transformation forBosch Service Solutions India. This role will directly support the office of the TCR in conceptualizing, orchestrating, and executing key change initiatives aligned with thetransformation framework.

The Program Manager will ensure alignment of transformation efforts across the organization, focusing onportfolio diversification, delivery model transformation, ecosystem partnerships, talent and competency evolution, and cultural change enablement.

The ideal candidate is a strategic thinker with strong program governance capabilities, business acumen, and the ability to influence senior stakeholders across functions.

Key Responsibilities:

1. Program Strategy and Governance

• Develop, operationalize, and continuously refine the transformation roadmap in line with the strategic objectives set by the office of the TCR.

• Establish program governance frameworks, KPIs, and reporting cadences for effective tracking and stakeholder alignment.

• Coordinate with cross-functional leaders to ensure consistent transformation execution across business areas.

• Facilitate decision-making forums, prepare steering committee updates, and ensure timely communication of progress and challenges.

2. Portfolio and Business Model Transformation

• Drive portfolio rationalization and growth initiatives across IT Support, Tech Platforms (ServiceNow), Automation & AI, Customer Experience Services, and Connected Services with specific focus on driving external business growth.

• Support the design and implementation of new go-to-market models and revenue streams aligned with 2030 growth targets.

• Collaborate with business area / functional leaders to identify strategic synergies and scalability opportunities.

3. Delivery and Operating Model Evolution

• Enable programs for reengineering and deployment of delivery structures integrating internal shared services and external market delivery.

• Program manage initiatives to optimize processes, improve delivery efficiency, and embed digital and automation enablers across business areas.

• Champion integration of new technologies (RPA, AI, digital workflow tools) into the operating framework.

4. Partner Ecosystem Development

• Develop and operationalize partnership strategies with technology, consulting, and delivery partners to expand capability and reach.

• Support partner evaluation, onboarding, and governance to ensure value alignment and joint go-to-market readiness.

5. Talent, Culture, and Engagement Transformation

• Partner with HR and business leadership to define and roll out competency frameworks and learning roadmaps for emerging technologies.

• Lead culture and engagement initiatives that promote innovation, accountability, and collaboration across teams.

• Act as a change champion to embed new mindsets, drive communication programs, and ensure alignment to transformation values.

6. Change Management and Communication

• Develop a transformation communication framework to ensure transparency and stakeholder engagement across levels.

• Monitor organizational readiness and drive structured change management interventions to mitigate resistance.

• Create storytelling narratives, dashboards, and visual reports to communicate impact and progress effectively.

Qualifications

Educational qualification:

• Master's degree in Business Administration, Engineering, or equivalent discipline.

• Certifications in Program / Project Management (PMP, MSP, PRINCE2) or Change Management (Prosci, ACMP) preferred.

Experience :

• 15-20 yearsof total experience with at least5 years in leading strategic or transformation programsat an enterprise level.

• Proven experience inmanaging multi-stakeholder programsacross business, technology, and operations functions.

• Experience working withinlarge matrix organizationsor global delivery setups preferred.

• Strong exposure tobusiness process management, automation, digital transformation, or IT servicesdomains.

• Demonstrated success in drivingorganizational change and culture transformationinitiatives.

Mandatory/requires Skills :

• Strategic program management and governance expertise

• Strong stakeholder engagement and influencing capability

• Excellent analytical, problem-solving, and decision-making skills

• Communication excellence - both executive storytelling and operational reporting

• Experience in performance tracking and business analytics

• High emotional intelligence, adaptability, and resilience

Additional Information

Personality and Leadership Traits:

• Visionary with a structured execution mindset

• Self-driven with high ownership and accountability orientation

• Ability to navigate ambiguity and manage cultural change

• Collaborative and people-centric leadership approach

• Passion for innovation and continuous improvement

• Ability to function with minimal leadership inputs or support