How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Role Description
Program Manager – Commercial Strategy, In-Flight Entertainment and Connectivity (IFEC) leads a small, high‑impact team supporting both IFEC Innovation & Growth and Commercial Strategy leadership. This role sits at the center of Delta's current onboard monetization strategy and future media strategy, with primary responsibility for financial modeling, executive‑level storytelling, and the development of long‑term monetization frameworks.
The role leads and develops a small team and serves as a trusted extension of IFEC leadership, owning complex analyses, translating insights into clear executive narratives, and helping scale Delta's onboard mdia, commerce, and data‑driven revenue capabilities.
The ideal candidate brings a blend of media network experience, strong financial and strategic rigor, and prior investment banking or consulting training, combined with a proven ability to lead teams and operate comfortably with senior stakeholders.
Key Responsibilities:Strategy & Monetization
- Own the development of IFEC monetization strategy, including advertising, commerce, sponsorship, subscription, and data‑adjacent revenue models.
- Support long‑term growth strategy and roadmap development across IFEC platforms, grounded in market insight, competitive dynamics, and economic feasibility.
- Conduct competitive and market analysis to inform positioning, investment tradeoffs, and strategic priorities.
Financial Modeling & Analytics
- Own financial modeling, scenario analysis, and long‑range forecasting for IFEC initiatives, including business case development, partner economics, and value creation analysis.
- Lead financial performance tracking, ensuring alignment between contractual terms, business cases, and realized results.
- Translate complex financial and strategic analysis into clear implications for leadership decision‑making.
Executive Communication & Decision Support
- Lead the development of high‑quality, executive‑ready presentations for IFEC and senior Delta leadership, with a strong emphasis on clarity, structure, and narrative.
- Synthesize cross‑functional inputs into concise recommendations, framing tradeoffs and risks in a leadership‑relevant manner.
- Anticipate leadership needs and operate as a thought partner on strategic and commercial questions.Team Leadership & Execution
- Manage, coach, and develop a team, setting high standards for analytical rigor, communication quality, and accountability.
- Own workload planning, prioritization, and capacity management to ensure consistent, high‑quality delivery across parallel workstreams.
- Ensure disciplined execution by setting clear priorities, managing timelines, and maintaining visibility for senior stakeholders.
Minimum Qualifications
What You Need To Succeed (Minimum Qualifications)
- Bachelor's degree in business, Economics, Finance, Marketing, or a related field from a leading institution.
- 15+ years of relevant experience across strategy, finance, media, or platform-based businesses.
- Proven experience leading and developing teams, with ownership of complex, cross functional workstreams.
- Strong financial modeling and analytical skills, with the ability to independently build and own models from first principles.
- Hands on experience with media adjacent business models such as advertising, sponsorship, commerce, subscription, or data driven monetization.
- Demonstrated ability to translate complex analysis into clear, executive‑ready narratives and presentations.
- Advanced proficiency in Excel and PowerPoint, with strong written and verbal communication skills.
- Ability to operate independently in a fast paced environment while managing multiple priorities and delivering under tight timelines.
- Strong business judgment, intellectual curiosity, and creative problem solving mindset.
- Commitment to safety, security, and inclusive collaboration.
- Leads with accountability and fosters a collaborative, solution oriented team culture.
- Communicates with precision and credibility, building trust with senior leaders and cross functional partners.
- Sets clear priorities, aligns teams around outcomes, and drives consistent execution.
- Stays current on media, technology, and customer engagement trends to inform forward looking decisions.
- Demonstrates curiosity about customer and business needs to create long term value.
- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
- Experience in Resource Allocation, Capacity Planning & Resource utilization
- Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.
Behavioral Competencies
- Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
- Ability to build and sustain robust networks across internal and external stakeholders.
- Being a coach/mentor/advisor to drive continuous team development and growth.
- Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
- Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer's perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.
What Will Give You a Competitive Edge (Preferred Qualifications)
What Will Give You a Competitive Edge:
- Master's degree in Business, Finance, Strategy, or a related discipline.
- Prior experience in investment banking or top‑tier management consulting, with significant ownership of financial models, strategy cases, and executive deliverables.
- Experience working with or building media networks, platforms, or marketplaces.
- Background in long term strategy, corporate development, or growth initiatives.
- Deep understanding of how data, technology, and customer engagement drive monetization at scale.
About The Company
What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.
Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.
About The Delta Technology Hub (DTH), Bangalore
The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.
For more information, please visit www.deltatechhub.com
Why join
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.
