Company Name : KMK Ventures
Shift Timings : 6:30 PM to 3:30 AM IST
Key Responsibilities
Program & Project Management
- Lead and manage multiple concurrent programs, launches, and operational initiatives from planning through execution.
- Develop detailed project plans, timelines, milestones, risk trackers, and execution frameworks.
- Ensure projects are delivered on time, within scope, and aligned with business objectives.
- Drive accountability across stakeholders and proactively follow up on deliverables and dependencies.
- Identify operational bottlenecks, escalation risks, and process gaps and work cross-functionally toward resolution.
Cross-Functional Collaboration
- Coordinate closely with operations, training, workforce management, HR, quality, technology, and leadership teams.
- Act as the connective bridge between departments to ensure smooth communication flow and execution alignment.
- Facilitate recurring governance meetings, status reviews, launch readiness reviews, and stakeholder discussions.
- Build strong internal partnerships to improve collaboration, responsiveness, and execution velocity.
Client & Stakeholder Management
- Partner directly with client stakeholders for new program launches, transitions, process updates, and strategic initiatives.
- Represent the organization professionally in client-facing discussions and meetings.
- Provide structured updates, launch progress reports, risk assessments, and execution summaries to clients and leadership.
- Demonstrate strong business acumen and professionalism in high-visibility client interactions.
- Manage expectations effectively while maintaining a solution-oriented and collaborative approach.
Communication & Execution Excellence
- Exhibit extremely strong written and verbal communication skills with the ability to tailor messaging for different audiences.
- Draft professional emails, executive summaries, SOPs, meeting notes, escalation summaries, and operational updates.
- Ensure high responsiveness across all communication channels with strong turnaround discipline.
- Bring clarity, structure, and ownership to ambiguous situations and fast-moving environments.
- Maintain a high level of attention to detail and operational rigor.
Strategic & Operational Support
- Support leadership in scaling new initiatives, improving operational processes, and driving execution consistency.
- Analyze operational trends, launch outcomes, and execution metrics to identify improvement opportunities.
- Assist in designing scalable program management processes and governance structures.
- Continuously drive process improvement and operational efficiency initiatives.
Required Qualifications
- MBA.
- 6+ years of experience in Program Management, Project Management, Operations, Client Services, or related roles.
- Proven experience managing cross-functional projects and coordinating with multiple stakeholders simultaneously.
- Strong experience in client-facing communication and stakeholder management.
- Demonstrated ability to independently drive initiatives in an Individual Contributor (IC) capacity.
- Exceptional organizational, multitasking, and prioritization skills.
- Strong analytical thinking and problem-solving capabilities.
- Highly proactive, detail-oriented, and execution-focused mindset.
- Ability to thrive in high-pressure and rapidly evolving environments.
Preferred Attributes
- Executive-level communication and presentation skills.
- Extremely responsive and dependable with strong ownership mentality.
- High emotional intelligence and stakeholder management maturity.
- Strong follow-through and ability to drive closure on action items.
- Experience working in fast-paced operations, consulting, outsourcing, or service delivery environments is preferred.
