Summary:
As a Senior Program Manager, Research Operations, you'll partner with researchers across multiple product areas and geographically distributed time zones to strategize and execute recruiting for research projects. You'll be an integral part of the research process, driving recruiting strategy and ensuring quality participants are found. You'll foster relationships with our customers and empower them to participate in the research program to impact future generations of company products and customer experience.
Responsibilities:
- Build partnerships with cross-functional teams (Legal, Privacy and Security, Procurement, Finance, IT, etc.) to help scale the operations of the Research & Insights organization.
- Learn a variety of product spaces and research operations best practices to help scale the business.
- Build and manage multiple participant panels at a time, ideally in B2B spaces.
- Develop recruiting strategies for multiple research activities at a time and execute against them.
- Identify and source participants who are a fit for research activities.
- Provide participant scheduling and coordination support for researchers.
- Act as a trusted advisor and provide solutions, in partnership with your peers & manager, to support research efforts.
- Manage vendors to purchase products and services for end-to-end research, participant sourcing, research tools/software, incentives, and more.
- Lead the planning, execution, and delivery of multiple programs, ensuring alignment with business objectives.
- Develop and leverage repeatable tools, templates, process documentation, and communication plans for various programs and efforts.
- Contribute to developing and upholding research safety and data management protocols in partnership with Legal, Privacy, and Security.
- Comfortable working in the face of ambiguity, and able to solve immediate needs in balance with competing priorities.
Requirements:
- Bachelor&rsquos Degree or equivalent experience of at least 7 years in a customer-facing role, or in research/UX operations capacity.
Required Skills:
- Experience recruiting and managing multiple recruitment panels at a time.
- Experience concurrently coordinating multiple fast-moving projects of varying levels of complexity and follow-through.
- Experience working within UserTesting, Qualtrics, and other research platforms.
- Excellent communication skills&mdashyou can quickly establish an easy rapport with a wide variety of people through both speaking and writing.
- Relationship-building skills that can promote collaboration with other teams from Legal, Privacy & Security, Procurement, Marketing, Community Operations, etc.
- Creative, analytical, and methodical in approach to problem-solving - in partnership with peers & manager, able to identify problems and make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying and recommending the best path forward.
Preferred Skills:
- Bonus experience: working with research, analytics, or technical environments and geographically distributed teams.
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