Company Overview
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customers have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistics, and global support services.
Experience Required: 8-10 years.
Job Description
- End-to-end Project Planning and Coordination (Activities and Resources)
- Responsible for overall project processes and deliverables
- Project onboarding, daily tracking of performance, proactive communication and escalation management
- Drive the highest level of customer satisfaction and be a customer-referenceable account.
- Issue identification, resolution and stakeholder management
- Project kick-off, weekly governance, documentation, reports and dashboards
- Partnership with customers and stakeholders with a customer-focused mindset
- Process and Service Improvement and Identification of new business opportunities
- BGV, Compliance, training and onboarding as per customer process
- Timely escalation to internal teams to take necessary actions.
- Timely invoicing, collection of payments, and billing data to be sent on the 1st working day of the month to the customer.
- Daily status reporting to SDM
- Quality control, knowledge management, and best practices sharing.
- IT Operations and Service Operation
- Handling Change Request in Project Management
- Maintain Project documentation and course folders, SLA, PMS
Skillset
- Bachelor of Technology in Computer Science or related field
- Information Technology Infrastructure Library (ITIL) Certified
- PMP or Prince 2 certified (good to have)
