Program Manager II, SSD
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The L5 Program Manager at Amazon SSD network is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon's fast delivery network. This role focuses on managing selections, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience, speed and operational efficiency.
Key job responsibilities
Program Execution & Delivery
Own and manage lifecycle activities for 2-3 medium-sized programs simultaneously, driving end-to-end delivery from conception to implementation
Develop and execute project plans, securing resources and managing implementation across cross-functional teams
Track tasks, deliverables, deadlines, and milestones through regular status checks with stakeholders
Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders
Stakeholder Management & Collaboration
Partner with Operations, Supply Chain, Finance, Procurement, product teams and other cross-functional teams to align on program objectives
Clearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholders
Provide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirements
Influence without authority by building trust and consensus across multiple teams.
Use data and metrics to drive improvements and measure program success
Conduct deep dives into operational metrics to identify trends and areas for improvement
Create executive-level reports and presentations for senior leadership
Track and report on Key Performance Indicators (KPIs) relevant to program objectives
Launch & Scale Management
- 3+ years of performance metrics, process improvement or lean techniques experience
- Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience defining program requirements and using data and metrics to determine improvements
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 153891051
Skills:
Excel, Sql, Process Improvement, Program Management
Skills:
strategic partnerships, Monitoring and Evaluation Frameworks, Governance Structures, Stakeholder Management, Program Management
Skills:
Data Science, Machine Learning, Sql, Automation Strategy, Project Management, Process Improvement, Stakeholder Management
Skills:
Social impact development, Monitoring And Evaluation, Program management, Stakeholder Engagement, Governance frameworks, Communication
Skills:
technology solutions , performance metrics, lean techniques, process improvement, cost benefit analysis
