Program Manager II - Learning Experience, FBA Support Operations

Fulfillment by Amazon (FBA) is a program we offer our sellers to outsource their order fulfillment to Amazon. The FBA Learning and Development (L&D) team empowers and enables our employees who support this program. We execute our learning and development strategy for new hires and existing associates, including leadership. We ensure our employees have the skills and knowledge to deliver excellence daily.

We are seeking an experienced Learning Experience Designer (LXD) with extensive research, project management, and adult education experience. You have a portfolio of education examples and are comfortable writing content from source materials. You can effectively prioritize competing projects, making trade-offs between depth and delivery as needed. You have experience working with clients or internal partners to move projects forward and remove roadblocks while maintaining a high level of professional communication. You are a critical thinker who steps into your audience's shoes to make content engaging and easy to follow. You have an iterative mindset and bring new ideas to the table to improve content quality and internal workflows. You must have a passion for relationship-building, as well as data efficiency and accuracy.

Key job responsibilities

• Provide associates with learning experiences that will enable them to make faster decisions with zero defects
• Devise instructional content strategy for learning pathways and topics based on research, content gaps, and performance outcomes
• Audit curricula and learning materials to ensure global consistency and quality
• Research pain points and improvement opportunities using qualitative and quantitative data to inform design
• Identify learning needs mapped to business outcomes by partnering with business leaders, subject matter experts (SMEs), and other key stakeholders
• Manage and coordinate multiple learning deliverables with LXD team
• Apply adult learning principles to design learner-centered, performance-based solutions, using multiple modalities
• Develop course content including, but not limited to, measurable performance objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations, reference glossaries, and assessments
• Gather, develop, and write content based on interviews with stakeholders and SMEs
• Revise course content based on metrics and feedback regarding the efficacy of the content
• Mentor and coach other LXDs
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A day in the life

The LXD will plan, design, develop, and launch learning materials. An average day may include developing ILTs, writing storyboards, developing multimedia content in Articulate, and brainstorming new content for our programs. The LXD will partner with internal and external stakeholders to drive alignment and deliver on fast-paced timelines.

About The Team

Our vision is to empower our people by providing effective learning opportunities to develop their skills and knowledge. Our global cross-functional team is passionate about achieving this vision. We are highly collaborative and enjoy working together.

Basic Qualifications

• 4+ years of program or project management experience
• 4+ years of working cross functionally with tech and non-tech teams experience
• 4 + years relevant experience in an instructional or learning experience design role
• Experience designing and developing interactive training materials in multiple modalities, including ILT, e-learning, video, and/or job aids
• Demonstrated ability to communicate information clearly and facilitate learning solutions for diverse audiences
• Proficient in English
• Experience working with a globally distributed team to achieve shared objectives
• Experience leading large, fast-moving projects, working with various internal teams to collect requirements, negotiate trade-offs, and evaluate impact
• Good communication, organizational skills and detail oriented
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Preferred Qualifications

• Experience in complex problem solving, and working in a tight schedule environment
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.