We are looking for a
Global Program Manager (GPM) to own and orchestrate our engagement with strategic global FMCG clients. This is a newly created role designed to bring single-threaded ownership across relationship management, program governance, and multi-country delivery execution.
The GPM will act as the primary interface between the client and internal teams, ensuring alignment across business goals, technology delivery, product roadmap, and long-term account growth. This role is critical to scaling complex, multi-market implementations while maintaining executive trust and operational rigor.
About FieldAssist
FieldAssist is a SaaS based technology platform transforming route-to-market capabilities of CPG companies across the value-chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed and predicted, and distribution is discovered, developed and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a Proud Partner to Great Brands, delivering ready insights and powering GTM strategies for 600+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram's, Eureka Forbes, Bisleri, Nilon's, Borosil, Adani Wilmar, Philips, Ching's and Mamaearth among others.
FieldAssist is certified by Great Place to Work for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture Credibility, Respect, Fairness, Pride and Camaraderie.
Responsibilities
About the Role:
- Client Relationship & Executive Engagement
- Serve as the single point of accountability for the global client relationship
- Build and maintain strong relationships with global, regional, and country-level stakeholders
- Lead executive governance forums including steering committees, QBRs, and roadmap reviews
- Proactively manage client expectations, risks, and escalations
- Global Program Governance
- Define and run the global program governance model across markets and workstreams
- Own the integrated program plan covering implementations, rollouts, enhancements, and change requests
- Ensure consistent reporting on milestones, risks, dependencies, and outcomes across countries
- Drive decision-making by presenting clear trade-offs, impact analysis, and recommendations
- Multi-Country Delivery Orchestration
- Coordinate across technical project managers, system integrators, and regional delivery teams
- Ensure alignment on scope, timelines, dependencies, and quality standards across markets
- Balance global standardization with necessary local market customization
- Track and manage cross-country interdependencies and rollout sequencing
- 4. I nternal Cross-Functional Leadership
- Act as the convergence point for Product, Engineering, Customer Success, Marketing, and Sales
- Translate client needs into structured inputs for product roadmap and prioritization discussions
- Ensure smooth handoffs and collaboration between implementation and customer success teams
- Align internal teams on account priorities, timelines, and success metrics
- Commercial & Account Health Ownership
- Own the end-to-end P&L of the account
- Partner with Account Management and Customer Success to drive account health, renewals, and expansions
- Monitor commercial commitments, scope adherence, and change control
- Identify upsell, cross-sell, and expansion opportunities in collaboration with Sales
- Ensure value realization and measurable business outcomes for the client
- Success Measures
- Executive satisfaction and trust with global client stakeholders
- On-time, high-quality delivery of multi-country rollouts
- Reduction in escalations and delivery friction
- Clear governance, predictable execution, and transparent communication
- Account growth, renewals, and long-term partnership depth
Who We're Looking For
- 5+ years of experience in program m anag e ment, e n terprise d e livery, or strateg ic accoun t le a dership
- Pr oven experience managing l arge , global FM CG or enterprise SaaS clients
- Stro ng expo sur e to multi-country impl ement ations and r o l lo uts
- Experien c e working w i th cross-f un c tion al te am s (Produc t, Engineer ing, Cus t om er S uccess, Market i ng)
- Exc e ll ent exe cu tive c o m mu ni c ation, pres e nt at ion and stak e h older m an agemen t s ki ll s
- S tro ng ability to oper at e in amb iguity and cre at e st ru c tur e f rom complex i t y
- C omfo rtabl e wo rking acr oss t im e zo nes and cu l tur es
Preferred Qualifications
- Experience in FMCG domains such as Sales Execution, Trade Promotion, Retail Execution, or Supply Chain technology
- Background in SaaS, enterprise platforms, or digital transformation programs
- Formal program management certification (PMP, PgMP, SAFe, etc.) preferred but not mandatory
- Experience working with global system integrators and partners
- Strong knowledge of MS office, GSuite, Collaboration tools, Documentation tools, etc.
Why join us
At FieldAssist, We Foster a Culture Where Innovation, Collaboration, And Your Ideas Truly Matter. Here's Why You'll Love Being Part Of Our Team
- Continuous Learning Learning wallet, workshops, and opportunities to upskill.
- Global Opportunities Exposure to international markets as we go global.
- Innovative Mindset Freedom to experiment, fail fast, and learn faster.
- Health & Wellness Benefits for you and your family, plus discounted CultFit memberships.
- Workplace Culture Hybrid work, vibrant environment, and exciting team offsites.
- Inclusive Environment A culture built on collaboration, respect, and trust.
Join us and be part of a team that's shaping the future while investing in your personal and professional journey.
