Responsibilities
- As our Program Manager, you own the crown jewels: our highest-value enterprise accounts. You are the bridge between visionary technology and global execution, driving the Project Management Office (PMO) standards that ensure client success.
- Lead the Vanguard: Spearhead end-to-end implementation for high-ticket clients, ensuring our solutions become the heartbeat of their global supply chain management strategy.
- Consult and Conquer: Act as a senior consultant, mapping complex SOPs and identifying strategic gaps to turn logistical nightmares into streamlined operations.
- Command the Room: Foster deep, long-term relationships with CXOs and COOs, serving as their trusted advisor and leading the change management required for digital adoption.
- Shape the Product: Be the Innovation Catalyst. Your boots-on-the-ground insights will directly influence our product roadmap, fueling the next generation of GoComet features.
Strategic Implementation And Program Governance
- End-to-End Leadership: Oversee the full project lifecycle for high-ticket enterprise clients, ensuring alignment with large-scale corporate objectives.
- Process Architecture: Map complex global logistics processes (SOPs, flowcharts) and align them with GoComet's multimodal platform.
- Gap and Risk Analysis: Conduct deep-dive gap analyses and provide strategic recommendations to enhance operational efficiency for global enterprises.
Enterprise Relationship Management
- C-Level Engagement: Foster and maintain long-term relationships with CXOs, COOs, and senior supply chain heads.
- Onboarding and Health: Serve as the primary point of contact for enterprise stakeholders, monitoring account health scores and driving high-level product adoption.
- Value Realization: Proactively identify business challenges and provide data-driven solutions to maximize the client's ROI and long-term value realization.
Reporting And Cross-Functional Leadership
- Executive Reporting: Provide high-level monthly and quarterly status updates to internal leadership and client stakeholders.
- Metric Tracking: Manage key performance indicators (KPIs), including implementation success rates and project delivery quality.
- Innovation Catalyst: Work cross-functionally with Product and Tech teams to funnel enterprise-level feedback into the product roadmap.
Requirements
- You thrive in high-pressure environments and possess the emotional intelligence to navigate complex corporate structures with ease.
- The Veteran: You bring 5+ years of experience in program management or management consulting, specifically within enterprise software and SaaS environments.
- The Strategist: You have a mastery of project methodologies (JIRA, Asana, and Trello) and a data-driven mind that finds the story inside complex data sets.
- The Communicator: You possess elite stakeholder management skills and can present high-level insights to executive audiences with confidence.
- The Toolmaster: You are highly proficient in MS Excel and enterprise documentation. Bonus Points
- Deep expertise in the global logistics and supply chain management industry.
- Proven track record in digital transformation or business process automation for Fortune 500 companies.
- Familiarity with CRM ecosystems such as Salesforce, HubSpot, or Zoho.
This job was posted by Sayali Jadhav from GoComet.
