Program Manager

Job Details

Role: Program Manager

Experience: 15 to 19 years.

Key Responsibilities:

• Program Leadership, Governance and Reporting:
• Act as the primary point of contact for all program-related matters, facilitating communication between internal teams and the client.
• Lead and manage the entire program lifecycle, ensuring the alignment of multiple teams, multiple projects involved in programs.
• Oversee all program activities, associated risks ensuring they are completed on time, within budget, and meet the required quality standards.
• Collaborate with Project Managers and team members to ensure effective execution of individual projects under the program.
• Prepare and present status reports, including timelines, risks, and mitigation actions, for internal stakeholders and clients.
• Organize and facilitate weekly governance meetings with program leadership and clients, ensuring that progress is tracked and reported.
• Regularly communicate program updates, milestones, risks, and challenges to leadership and clients.
• Client Management:
• Act as the client's primary SPOC for all program-related concerns, ensuring that their needs and expectations are understood and met.
• Manage client expectations, timelines, and deliverables, resolving any conflicts or challenges that arise.
• Lead client governance meetings, ensuring that clients are updated on project progress and that issues are addressed proactively.
• Scope & Risk Management:
• Define and manage the scope of the program and ensure that all projects within the program align with the scope.
• Identify and assess program risks, developing mitigation plans and strategies.
• Escalate issues that are not resolved within the program to senior management and leadership promptly.
• Team Management & Coordination:
• Manage and mentor Project Managers and other team members within the program.
• Ensure that all project managers are equipped with the resources and support they need to deliver their projects successfully.
• Provide guidance and direction in resolving project-level issues and challenges.

Required Qualifications and Skills

• Strong experience in managing large-scale programs and multi-disciplinary teams.
• Proven ability to manage and coordinate multiple projects and stakeholders simultaneously.
• Experience with client management and leading client-facing meetings.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall, Hybrid).
• Excellent communication, presentation, and negotiation skills.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Strong problem-solving skills and risk management expertise.

Key Skills:

• Program & Project Management
• Stakeholder & Client Relationship Management
• Scope & Risk Management
• Leadership & Team Management
• Timeline & Budget Tracking
• Governance & Reporting
• Problem Solving & Escalation Management
• Communication & Presentation Skills