Role Overview:
We are seeking a highly experienced and strategic Operations Manager with 18+ years of experience to lead and optimize end-to-end business operations. The ideal candidate will drive operational excellence, enhance productivity, manage large teams, and align operations with organizational goals.
Key Responsibilities:
- Lead and oversee end-to-end operations across business units, ensuring efficiency and scalability
- Develop and implement operational strategies, policies, and processes aligned with business objectives
- Drive process optimization, cost reduction, and productivity improvements
- Manage large cross-functional teams, including hiring, mentoring, and performance management
- Collaborate with senior leadership on business planning, forecasting, and execution
- Ensure adherence to quality standards, compliance, and risk management protocols
- Monitor and analyze KPIs, SLAs, and operational metrics to drive continuous improvement
- Handle stakeholder management, including internal leadership and external clients/vendors
- Lead digital transformation and automation initiatives where applicable
- Manage budgets, resource allocation, and operational P&L
Required Skills & Qualifications:
- 18+ years of experience in Operations Management / Delivery Leadership
- Proven track record of managing large-scale operations and teams (100+ members preferred)
- Strong expertise in process improvement methodologies (Lean, Six Sigma, etc.)
- Excellent leadership, decision-making, and problem-solving skills
- Strong stakeholder and client management experience
- Experience in budgeting, forecasting, and P&L management
- Ability to drive change management and transformation initiatives
- Proficiency in data-driven decision-making and reporting tools
Preferred Qualifications:
- MBA / Postgraduate degree in Business Administration, Operations, or related field
- Experience in IT/ITES, BFSI, or Consulting domains
- Certifications such as Lean Six Sigma, PMP are a plus
