Search by job, company or skills

lenskart.com

Program Manager - Customer Excellence

Save
new job description bg glownew job description bg glownew job description bg svg
  • Posted 11 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Key Responsibilities:

This position requires a broad set of skills to be successful, that range from high level strategic thinking and effective communication to deep-dive analytical problem solving.

  • Work across teams and influence priorities, decisions and get buy-in from stakeholders on initiatives and decisions
  • Own and develop a program with cross functional projects and difficult goals which impact an entire country
  • Provide analysis and insights to senior leadership in order to influence and support tactical and strategic business decisions in an increasing diversity of areas
  • Design metrics and business review documents guiding the operations team through execution
  • Draft and present key documents to leadership, taking an idea from inception to implementation
  • Design and improve processes and drive continuous improvement initiatives

Qualifications Required

  • 6+ years of overall work experience
  • Bachelor's/Master's degree in Business, Operations Management, or a related field (Tier 1/tier 2 B-Schools preferred)
  • Proven experience in an operations / program management / continuous improvement role within the retail / ecommerce industry
  • Strong analytical and problem-solving skills
  • Excellent project management and organizational abilities
  • Ability to collaborate effectively with cross-functional teams

More Info

Job Type:
Industry:
Employment Type:

About Company

Job ID: 147228951