Program Manager

The Program Manager – will own execution, and monitoring of sales programs. The role ensures target achievement, incentive discipline, productivity, and consistency across cities and shifts.

This is a hands-on execution role, working closely with center managers, Cluster Managers and City teams

Key Responsibilities

Sales Performance Tracking & Reporting

• Track daily / weekly sales performance across all gyms
• Monitor:
• New memberships
• Conversions
• Renewals
• Maintain accurate dashboards and MIS
• Flag gaps, misses, and anomalies proactively
• Monitor adherence to defined targets and slabs
• Identify process breakdowns and work with center teams to fix them

Stakeholder Management

• Act as the bridge between:
• Sales teams
• HR & Finance
• Leadership
• Conduct regular review calls with regional / cluster heads

Key KPIs

• Data accuracy & reporting timeliness
• % centers meeting reporting & SOP compliance
• Incentive payout accuracy & turnaround time
• Reduction in sales leakage and disputes
• Consistency of execution across centers

Skills & Experience Required

• 1-3 years experience in Sales operations
• Strong Excel / Google Sheets skills
• Experience in gyms, retail, QSR, telecom, or multi-location businesses
• Experience in high growth start ups
• Data-driven mindset with strong execution bias

Good to have

SQL