Program Manager

Job Summary

• Lead and manage a group of Project Managers, ensuring successful delivery of multiple projects within scope, schedule, and budget.
• Manage a team of 40-50 consultants in the Centre of Excellence (CoE).
• Oversee and coordinate IT and BPR projects, demonstrating proficiency in technology, business processes, change management, stakeholder management, and risk management.
• Handle multiple projects concurrently with a high level of organization and attention to detail.
• Collaborate with cross-functional teams to define project objectives, scope, and deliverables.
• Manage client relationships, escalations, and communications.
• Oversee work planning, prioritization, scheduling, resource assignment, and travel.
• Ensure process adherence for self and team members, including compliance with organizational processes, templates, checklists, and project plans.
• Conduct cadence meetings, status updates, inter-departmental collaboration, conflict resolution, and issue management.
• Identify and mitigate project risks, proactively addressing challenges to maintain timelines and quality.
• Demonstrate flexibility and adaptability to evolving project and organizational needs.
• Prepare and present project status reports to key stakeholders, ensuring transparency and clarity.
• Qualify business opportunities, participate in the presales process to validate scope, provide effort and schedule estimates, and write or review SOWs.
• Demonstrate leadership in solutions, processes, and strategic thinking.
• Anticipate changes in the business environment and provide guidance to the team and organization.
• Build high-performance teams through headcount planning, hiring, mentoring, development, evaluation, retention, appraisals, and handling separations.
• Make both long-term and short-term managerial decisions to drive organizational success.