Program Manager

Responsibilities:

• Strategic Program Leadership: Lead various strategic programs specifically focused on dark store operations for the organization.
• Process Excellence Drive: Drive and lead strategic process excellence initiatives across the entire organization, aiming for continuous improvement and operational efficiency.
• Data Analysis & Insight Generation: Analyze diverse data sets to identify critical insights pertaining to business problems, enabling robust data-driven decision-making processes.
• Problem Identification & Assessment: Proactively identify and thoroughly assess problem areas within the assigned area of responsibility.
• Deep Dive & RCA: Conduct deep dives into identified problems, performing Root Cause Analysis (RCA) to pinpoint underlying issues and identify viable solutions.
• Continuous Improvement & Adherence: Program manage and actively drive continuous improvement efforts and ensure stringent process adherence across all dark store operations.
• Process Mapping & SOP Development: Contribute to building a strong operational backbone by developing structured Standard Operating Procedures (SOPs) and conducting detailed process mapping.
• Dashboard Development: Build and populate key management dashboards utilizing business intelligence tools to facilitate and enable data-driven decision-making at various levels.

Required Skills:

• Ability to lead various strategic programs, particularly across dark stores.
• Strong capability to drive and lead strategic process excellence initiatives.
• Proficiency in analyzing various data sets to identify business insights for data-driven decision-making.
• Skills in identifying and assessing problem areas within an area of responsibility.
• Ability to deep dive into problems and conduct Root Cause Analysis (RCA) to identify solutions.
• Experience in program managing and driving continuous improvement and process adherence.
• Proficiency in process mapping and developing structured Standard Operating Procedures (SOPs).
• Ability to build and populate key management dashboards using business intelligence tools.