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Program Manager

Acme Services
Mumbai
20-22 Years

This job is no longer accepting applications

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  • Posted 4 months ago
  • Over 100 applicants

Job Description

  • 20+ years of experience in overall managed service delivery
  • Core Strength - Program Delivery Management, IT Infrastructure outsourcing, ITIL Knowledge, People management, Contract and Financial management
  • Very strong understanding of current infrastructure concepts with the proven ability to manage servers, virtualization, storage, data centres and monitoring
  • Proven leadership skills with the ability to develop and communicate the program objectives and ensure its successful execution.
  • Responsible for overall managed service delivery and SLA Compliance.
  • Periodically track and assess the managed services risks and develop plans to mitigate them.
  • Prepare and review status reports and present the same to customer.
  • Ensure all the SLA and Under Pinning Contract with reference to Infrastructure services are appropriate and updated
  • Customer complaints - Closure of all customer complaints within SLA.
  • Ensure month on month improved User Satisfaction Survey Rating
  • Service delivery assurance to ensure maximum service availability and performance to customer s infrastructure.
  • Driving and implementing operations services strategy in order to achieve performance and quality.
  • Knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues
  • Ensure continual improvement in customer satisfaction, delivering higher value services and productivity
  • Manage day-to-day 24 /7 operations to exceptional levels of service in excess of business expectations.
  • Participates in client presentations and discussions to present the technical solution.
  • Very strong understanding of current infrastructure concepts with the proven ability to manage servers, virtualization, storage, data centres and monitoring
  • Manages the service delivery within agreed financials/budgets
  • Collaborate effectively, resolving conflicts and ensuring follow through with cross-functional teams
  • Strong problem-solving and analytical skills leveraging all available resources
  • Exceptional verbal and written communication
  • Participate in Change Advisory Board, and major Incident and Problem reviews

More Info

Job Type:
Permanent Job
Industry:
Human Resources
Role:
Program Manager
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Acme Services

We have a huge experience in recruitment for almost every industry from accounting to automobiles and from manufacturing to healthcare and IT. We strive to deliver excellence by understanding the necessity of our client and discovering true talent for them. "Optimizing performance" is what we constantly endeavor to deliver which not only helps us to hunt for the right talent in the market but also nurture a long term affiliation with our esteemed clients.

Job ID: 121902959

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Last Updated: 22-10-2025 10:34:12 AM
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