Program Management Office (PMO) Analyst - Legal

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

The Analyst will report to the Director of Legal Affairs in the Global Litigation and Investigations Team (GLIT) within the General Counsel's Organization (GCO) and support the Program Management Office (PMO). The incumbent will support all aspects of regulatory and business unit reporting , litigation risk management and governance frameworks.

Key Responsibilities

• Lead a team of two-three colleagues and provide effective coaching and timely feedback.
• Support regulatory, internal, and ad hoc reporting requests.
• Support retrieval of card member and merchant data from Amex platforms for active litigation matters.
• Analyze complex data flows to identify litigation and claim trends, exceptions, and opportunities for process improvement.
• Design, build, and maintain leadership-ready dashboards to track volumes, trends, themes, and key performance indicators (KPIs).
• Identify and address data quality issues to ensure the reliability, consistency, and integrity of analysis and reporting.
• Reduce manual effort and improve reporting and other processes through automation, standardization, and process enhancements.
• Support GLIT projects, project planning, project tracking, artifact submissions and project closure as required.
• Support governance and risk management initiatives including audits, business continuity, process risks self-assessment, operational risk events, and issue management.

Qualifications

• Bachelor's/Master's degree in Business, Data Analytics, or a related field.
• 3-5 years of experience in data analytics and reporting in an Operations or related function.
• Strong working knowledge of Microsoft Excel, including pivot tables, charts, advanced formulas, macros, and experience building automated or semi-automated Excel reports and dashboards.
• Strong hands-on experience with Cornerstone, Hive, SQL and Lumi.
• Analytical mindset with exceptional attention to detail and strong commitment to data accuracy.
• Excellent communication and collaboration skills.
• Problem-solving mindset and ability to work independently, prioritize tasks, and meet tight deadlines.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.