Job Summary
The ServiceNow (SN) Transformation Practice Leader for Client 0 is responsible for leading and managing the delivery of ServiceNow solutions ensuring the highest standards of quality and customer satisfaction. This role involves overseeing a team of professionals driving strategic initiatives and fostering strong stakeholder relationships. Will work closely with various stakeholders including interna
Responsibilities
- Strategic Leadership Develop and implement strategic plans for the ServiceNow practice aligning with Client 0s business objectives and goals thereby making Cognizant client 0 to be the best in class for showcase externally
- Project Management Lead and manage ServiceNow projects from initiation to completion ensuring they are delivered on time within scope and within budget.
- Team Leadership Supervise and mentor a team of ServiceNow professionals providing guidance support and development opportunities. Also allocate resources effectively to ensure timely high-quality delivery of ServiceNow solutions.
- Client Engagement Stakeholder collaboration Act as the primary point of contact for Client 0 understanding their needs addressing concerns and ensuring high levels of customer satisfaction. Collaborate with internal and external stakeholders to align project goals with business objectives and ensure successful project outcomes.
- Continuous Improvement Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of ServiceNow delivery globally Implement and maintain quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.
Qualifications
- Education Bachelors degree in Computer Science Information Technology or a related field. A masters degree is a plus.
- Experience Minimum of 20 years of experience in IT project management with at least 7 years of experience in managing ServiceNow projects.
- Certifications ServiceNow Certified Implementation Specialist (CIS) or equivalent certification is preferred.
- Skills Strong leadership and team management skills excellent communication and interpersonal skills and a proven track record of successful project delivery.
- Technical Knowledge In-depth understanding of ServiceNow platform capabilities including ITSM ITAM ITOM GRC SecOps
- Additional Information Will be expected to stay updated with the latest ServiceNow developments and industry trends. This role may require minimal travel
