This role is for one of our clients
Company Name: Scrabble
Industry: Staffing and Recruiting
Seniority level: Mid-Senior level
Min Experience: 7 years
Location: Delhi, Gurgaon
JobType: full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We are seeking an experienced and results-driven Program Delivery Manager to lead the successful execution of large-scale AI data programs. This role is critical in ensuring seamless delivery across multiple projects while maintaining a strong focus on client satisfaction, program profitability, and adherence to delivery timelines. The ideal candidate will bring a strong blend of client delivery expertise, deep understanding of artificial intelligence workflows, and robust data management capabilities.
Requirements
Key Responsibilities:
- Own end-to-end delivery of complex AI data programs, ensuring projects are executed efficiently, on time, and within budget
- Serve as the primary point of contact for clients, building strong relationships and ensuring a high level of client satisfaction through proactive communication and solution-oriented delivery
- Drive program planning, execution, monitoring, and closure while managing multiple stakeholders across geographies
- Ensure profitability of programs by effectively managing resources, optimizing costs, and identifying opportunities for operational efficiencies
- Define and track key performance metrics related to delivery timelines, quality, and client outcomes
- Collaborate closely with cross-functional teams including data operations, engineering, quality assurance, and product teams to ensure alignment and execution excellence
- Identify risks and dependencies early in the program lifecycle and implement mitigation strategies to ensure uninterrupted delivery
- Establish and maintain best practices, processes, and frameworks for AI data program delivery and data management
- Drive continuous improvement initiatives to enhance delivery quality, scalability, and efficiency
- Provide leadership and mentorship to delivery teams, fostering a culture of accountability, ownership, and high performance
Required Skills & Expertise:
Client Delivery:
- Proven track record of managing enterprise clients and delivering complex programs with high customer satisfaction
- Strong stakeholder management skills with the ability to influence decision-making at senior levels
- Excellent communication and presentation skills, with a consultative approach to problem-solving
Artificial Intelligence:
- Good understanding of AI/ML lifecycle, including data annotation, model training, validation, and deployment workflows
- Experience working with AI-driven products or data-centric AI programs is highly preferred
- Ability to translate client requirements into scalable AI data solutions
Data Management:
- Strong knowledge of data operations, data quality frameworks, and data governance practices
- Experience handling large-scale datasets, data pipelines, and annotation workflows
- Familiarity with tools and platforms used in data processing and management
Additional Requirements:
- 7-10 years of experience in program or project management, preferably in AI, data services, or technology-driven environments
- Demonstrated ability to manage multiple programs simultaneously in a fast-paced environment
- Strong analytical mindset with a focus on metrics-driven decision-making
- Experience in Agile, Scrum, or other project management methodologies is a plus
- Bachelor's degree in Engineering, Computer Science, or a related field; MBA is a plus
