Job Description

Company Description Imarticus Learning is a leading education provider that offers high-quality, industry-specific programs through innovative technology, specialized training, and mentorship from industry professionals. In over a decade, the organization has impacted more than one million learners, supported by experienced faculty, 20+ premier institute partners, and 3,500+ global hiring partners. Imarticus delivers Job Assured Programs, Global Accounting and Finance Programs, Executive Education, and Senior Leadership Programs designed to build practical, industry-ready skills. Its blended teaching methodology includes immersive live lectures (online and offline), hybrid learning modules, peer discussions, industry seminars, capstone projects, guest lectures, and soft skills training. The company is widely recognized with multiple awards for its contributions to digital learning, finance education, analytics, and workforce skilling.
Role Description This is a full-time, on-site Program Counselor role based in the Pune Division. The Program Counselor will guide prospective learners through program options, understand their career goals, and recommend suitable courses that align with their aspirations and background. The role includes handling inbound and outbound calls, responding to inquiries via email and messaging platforms, conducting counseling sessions, and following up with leads to support enrollment. The Program Counselor will collaborate with academic, marketing, and operations teams to ensure a smooth admission experience and accurate communication of program features, outcomes, and policies. They will also maintain detailed records in CRM systems, track conversions, and provide feedback from learners and prospects to improve offerings and processes.
Qualifications

Strong counseling, advising, or academic guidance skills, with the ability to understand learner needs and recommend appropriate programs.
Excellent communication, presentation, and interpersonal skills, with a customer-centric and empathetic approach.
Sales and relationship-building abilities, including lead nurturing, objection handling, and conversion-focused follow-ups.
Proficiency with basic computer applications and CRM or admission management tools, along with accurate data entry and documentation skills.
Organizational and time-management skills to handle multiple inquiries, meet targets, and work effectively in a fast-paced environment.
Bachelor's degree in any discipline; education, business, psychology, or related fields are advantageous.
Previous experience in education counseling, admissions, inside sales, or customer service is preferred, especially within edtech or higher education.
Comfort working on-site in the Pune Division and flexibility to work extended or weekend hours during peak admission periods, if required.