We are seeking a highly experienced Program Architect with strong expertise in Qualtrics Engage and solid understanding of customer/employee experience programs. The ideal candidate will own end to end delivery of Qualtrics based projects, manage cross functional teams, and serve as the single point of contact for clients. Experience in Qualtrics XM Discover will be considered a significant advantage.
Preferred Candidate profile: Min 9 Years of experience in Qualtrics XM/Qualtrics discover
Key Responsibilities
- Lead end to end delivery of Qualtrics Engage projects from presales through closure by making sure it meets agreed scope, schedule, cost, and quality.
- Serve as the Single Point of Contact (SPOC) for clients and internal stakeholders, set expectations and maintain clear communication.
- Provide program-specific support aligned to client CX/EX objectives and outcomes.
- Proactively collaborate with technical experts and strategists to ensure solutions align with the customer's broader CX/EX goals.
- Establish governance with clear roles, responsibilities, decision rights, and RACI. Uphold ethical, legal, and socially responsible conduct.
- Develop and maintain an integrated project plan, adhere to Project timeline, update Plan & other documentation on weekly basis, manage milestones, critical path, and dependencies.
- Budget & cost management: own project budgets by managing hours to be within Budget, track forecasts vs. actuals, manage billing and invoicing milestones. Raise proactive internal/external alerts to prevent last minute escalations.
- Identify risks early through close SME engagement, keeping project decisions and timelines aligned with long term client objectives.
- Drive risk, action, issue, decision, and dependency (RAIDD) management with proactive mitigation and timely escalation.
