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Program Analyst-IT, IT Service Desk

Vuram
Bengaluru
1-2 Years

This job is no longer accepting applications

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  • Posted 2 months ago
  • Over 100 applicants

Job Description

  • Manage IT deliverables for Voice support across multiple shifts with rotational weekly offs
  • Maintain close working relationships with IT support teams, IT service management, business, and IT security teams to ensure prompt and appropriate management of user access requests and incidents
  • Process client requests in line with the organization's security policies and existing mainframe access control lists
  • Display the highest standards of professionalism, email etiquette, and ownership in handling each request and driving it to resolution
  • Work in cohesion with the team to effectively manage requests and sub-tasks
  • Manage deliverables for Voice and Chat support, including access provision on systems within the scope of the offshore team
  • Route requests to resolution groups when incidents are outside the offshore team's scope
  • Monitor the status and progress toward resolution of all open incidents
  • Provide access as per user requirements and keep requestors informed on progress
  • Assign incidents and escalate process-related matters when necessary
  • Coordinate with other support teams for issue closure
  • Communicate with Aviva employees, including contractors and vendors, via telephone, email, and other electronic communications regarding requests and their resolution
  • Collaborate with sister departments to complete requests while retaining ownership and being the face of AVIVA IT division to employees

More Info

Job Type:
Permanent Job
Industry:
Consulting
Role:
Other Software/Hardware/EDP
Function:
IT
Employment Type:
Full time

About Company

Vuram

WNS-Vuram is the global hyperautomation wing of WNS, with a specialization in low-code enterprise automation. Since its inception, the company has maintained 1% customer success and customer references. Powered by passionate people, WNS-Vuram is committed to driving digital transformation for organizations worldwide through an Empathy-First Technology-Nextapproach. WNS-Vuram has received several prominent recognitions from Inc. 5, HFS Research, ISG, Entrepreneur India, Fast Company, and Great Place to Work, among others.

Job ID: 118785295

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Last Updated: 10-03-2026 04:10:55 AM
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