Program Advisor – EdTech (Admissions & Counseling)

Company: Boston Institute of Analytics (BIA)

Location: Mumbai (On-site)

Employment Type: Full-time

Experience: 1–3 Years

Industry: Education / EdTech

About Boston Institute of Analytics

The Boston Institute of Analytics is one of the top-ranked international education and training institutes, headquartered in Boston, USA, with 107 campuses across 7+ countries, including the United States, United Kingdom, South Africa, and India. BIA delivers industry-leading programs across new-age technical and non-technical disciplines, helping students and professionals build future-ready careers in the world's most in-demand fields. Our programs emphasize practical learning, career-focused training, and global certification pathways, enabling learners to develop the skills required to succeed in competitive global industries.

Role Overview

The Program Advisor plays a key role in student admissions by counseling prospective learners and guiding them through professional upskilling programs.

This is a consultative admissions and inside sales role, where you will work with qualified inquiries, understand career goals, recommend suitable programs, and support candidates throughout the enrollment journey.

The role focuses on relationship building, structured follow-ups, and helping students confidently choose the right learning path.

Key Responsibilities

Student Counseling & Lead Management

• Handle inbound and outbound student inquiries via calls, WhatsApp, email, and virtual counseling sessions.
• Understand candidate backgrounds, career goals, and learning objectives.
• Provide personalized guidance on suitable programs and career pathways.

Program Advisory & Admissions Support

• Explain course curriculum, learning outcomes, schedules, eligibility, and career support services.
• Help students understand program value and long-term career benefits.
• Guide candidates through application, documentation, and enrollment processes.

Follow-Ups & Conversion Management

• Maintain structured follow-ups with interested candidates.
• Address queries and support decision-making through consultative discussions.
• Convert qualified inquiries into confirmed enrollments.

CRM & Reporting

• Maintain accurate records of student interactions and follow-ups in CRM systems.
• Track lead stages, counseling outcomes, and admission progress.
• Share regular updates on pipeline and enrollment status.

Collaboration & Student Experience

• Work closely with marketing and academic teams to improve admissions outcomes.
• Participate in webinars, counseling sessions, and information events when required.
• Ensure a professional and positive experience for every prospective student.

Required Skills & Qualifications

• 1–3 years of experience in EdTech admissions, academic counseling, inside sales, or B2C advisory roles.
• Strong communication and interpersonal skills (English & Hindi preferred).
• Comfortable interacting with students and working professionals daily.
• Ability to understand candidate needs and guide decisions professionally.
• Experience using CRM or lead management tools is preferred.
• Target-oriented mindset with strong follow-up discipline.

Who This Role Is Ideal For

• Candidates from coaching institutes, training academies, or online education platforms.
• Professionals interested in education counseling and career advisory roles.
• Individuals who enjoy relationship-building and consultative selling.

Why Join Boston Institute of Analytics

• Work with a fast-growing EdTech organization in high-demand technology domains.
• Consistent flow of qualified student inquiries.
• Exposure to career-focused counseling and admissions operations.
• Performance-driven growth opportunities within the admissions team.

Work Location

Mumbai - On-site role.

Equal Opportunity Statement

Boston Institute of Analytics is committed to fair and inclusive hiring practices. Candidates are evaluated based on skills, qualifications, and role requirements.