Program Advisor

Department: Admissions & Outreach

Employment Type: Full-time

Location: Powai, Mumbai

About ISFB

The Indian School of Finance & Banking (ISFB) is a premier institution offering industry-aligned postgraduate programs in finance, banking, and business. ISFB focuses on academic excellence, industry exposure, and career readiness.

Role Summary

ISFB is seeking a dynamic and student-centric Admissions Counsellor for its PG Programs. The role involves guiding prospective students through the admissions journey, ensuring a high-quality counselling experience aligned with institutional values.

Key Responsibilities

Student Counselling & Conversions

Counsel prospective PG applicants via calls, virtual meetings, and in-person interactions.

Understand student aspirations and recommend suitable PG programs.

Explain program curriculum, faculty, fees, scholarships, and career outcomes.

Drive application completion and enrolment targets.

Admissions Process Management

Manage the complete admissions lifecycle from enquiry to enrolment.

Follow up for documents and fee payments.

Coordinate interviews and selection processes.

Maintain accurate CRM and admissions records.

Stakeholder Coordination

Coordinate with faculty, finance, and operations teams.

Support student onboarding and orientation.

Address applicant and parent queries professionally.

Key Result Areas (KRAs) & Targets

KRA 1: Application & Enrolment Conversions

Application-to-enrolment conversion ratio: 2030%

Monthly enrolment target: As assigned by management

Offer acceptance rate: Minimum 70%

KRA 2: Counselling Quality & Experience

Student satisfaction score: 4.5 / 5

Zero unresolved escalations beyond defined TAT

Accurate and compliant program communication

KRA 3: Process & Compliance

100% CRM data accuracy and timely updates

Zero policy deviations or audit observations

On-time completion of reports and documentation

Eligibility & Qualifications

Bachelor's degree in Business, Management, or related fields.

25 years of experience in admissions counselling or education sales.

Strong communication and interpersonal skills.

Familiarity with CRM systems - Lead squared

Key Skills & Competencies

Student-centric counselling approach.

Target-driven with ethical sales practices.

Strong follow-up and objection handling.

Professionalism, empathy, and integrity.

What ISFB Offers

Competitive compensation with performance incentives.

Exposure to premium PG education ecosystem.

Growth opportunities in a fast-scaling institution.

Location - Powai Hiranandani

Immediate Joiners only

Budget upto - 10lpa

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