The Position
iD Tech is looking for dynamic, personable individuals to provide outstanding customer service to our clients. You will play a critical role on our team as the main point of contact for our clients, answering questions about course information, locations, availability, and how to register.
The Responsibilities
- Provide exceptional service to our clients via phone, email, SMS, and chat while effectively managing a high volume of inbound communications.
- Build and develop valuable relationships with clients by identifying their needs and resolving issues with empathy, tact, and patience.
- Communicate course recommendations and cross-sell opportunities in a variety of situations, including promotional offers and marketing campaigns.
- Assist with administrative tasks for clients and other departments as needed.
You Have
- A positive and outgoing personality.
- Excellent written and verbal communication skills and the ability to actively listen.
- A strong set of professional, service-oriented phone skills and interpersonal skills.
- Preferred Qualifications:
- Bachelor's degree preferred but not required
- 1-2 years of customer service, help desk, or inside sales experience
- Knowledgeable with MS Office and Google Apps (Gmail, Google Drive, etc.)
- Experience with any (or all) of the following is a plus: Zoho Email, Genesys phone systems.
- Experience using AI tools to enhance client communication and access training knowledge across phone, email, and chat/sms support channels is a plus.
A few reasons why this is the #BestJobEver
- iD Tech has been voted a Top Workplace by the Bay Area News Group 14 times!
- iD Tech is a purpose-driven company and a national leader in youth STEM education.
- Work from home, supported by a strong remote work infrastructure.
