Program/ Admissions Coordinator

Company Background

Emeritus has partnered with more than 30 universities to date, including MIT, Columbia, Harvard, Cambridge, INSEAD, Wharton, UC Berkeley, INCAE, IIT, IIM, NUS, and HKUST, launching more than 100 courses and serving students from more than 80 countries. Many courses are offered and facilitated in multiple languages, including English, Spanish, Portuguese, and Mandarin. Emeritus global team includes 700+ employees located in Boston, Dubai, Mexico City, Mumbai, Shanghai, and Singapore.

Key responsibilities of the role

We are looking for a competent Admissions Coordinator to undertake a variety of Admissions related tasks. You will help in application review, updating payment plan, invoice generation, payment posting, and other Admissions related tasks as well as carry out essential operational duties. To be an excellent Coordinator, you must be organized and detail-oriented, comfortable working with diverse teams. The goal will be to facilitate excellent learner onboarding experience according to the organization's standards.

Responsibilities

• Review applications for SEPO /Blended Courses
• Coordinate with Outreach on resolving application discrepancy
• Update payment plan, post discounts for the applications
• Payment processing for SEPO/Blended CLP applications
• Close coordination with the finance team
• Ensure proper updates on tools for all payment-related activities
• Ensure necessary information is updated in systems like payment status, payment category, etc.
• Track and apply unidentified payments, ACH, cheque transfers, and GI Bill payments
• Track and manage all wire transfer payments (identified/unidentified) and send receipts to participants
• Work on Loan processing activities, application deferment, withdrawal and refunds
• Ensure the process KPI are met
• First Response Time
• Overall Resolution time
• Customer Satisfaction score

Key Skills and Experience

• 3+ years of customer handling experience
• Outstanding verbal and written communication skills with Proficiency in English Language
• Knowledge of program management and development procedures
• Ability to work with diverse and multi-disciplinary teams
• Excellent time-management and organizational skills
• Proficient in English Language, written and verbal both
• Tech-savvy, proficient in Outlook, MS Teams, CRM Platforms, lead platform like Salesforce
• Detail-oriented and efficient
• Willingness to work in any shift assigned

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

• https://www.insidehighered.com/blogs/learning-innovation/why-chan-zuckerberg-backed-113-million-investment-eruditus-big-deal
• https://techcrunch.com/2020/08/31/chan-zuckerberg-initiative-backs-indian-education-startup-eruditus-in-113-million-fundraise/