Professional Services Operations Specialist NetSuite & Salesforce (Immediate Joiners)

Company Description North Hires is a consulting firm specializing in custom software development, recruitment, sourcing, and executive search services for clients in the USA, UK, India, and EMEA. The company focuses on connecting highly skilled professionals with leading organizations, leveraging deep industry expertise and a strong network. North Hires offers services such as Recruitment Process Outsourcing, virtual employees, contingency and contract recruitment, proposal development, business development, and digital marketing solutions. Its mission is to help businesses grow by providing exceptional human capital and to serve as a trusted consulting partner that supports innovation and long-term success.

Role Description The Professional Services Operations Specialist – NetSuite & Salesforce (Immediate Joiners) is a full-time hybrid role based in Bengaluru, with flexibility for partial work from home. This role focuses on managing and optimizing professional services operations within NetSuite and Salesforce, including setting up and maintaining project records, resource allocations, billing, and reporting. The specialist will collaborate with internal teams to ensure data accuracy, streamline processes, and support stakeholders with dashboards, analytics, and operational insights. Day-to-day activities include handling service requests, resolving system and process issues, coordinating with customer-facing teams to support service delivery, and contributing to continuous improvement initiatives across professional services workflows.

Qualifications

• Minimum exp of 4 yrs
• Strong analytical skills to interpret data, generate reports, and support decision-making.
• Experience in professional services operations, preferably with NetSuite and Salesforce, including project setup, billing, and resource management.
• Excellent communication skills for effective collaboration with cross-functional teams and stakeholders.
• Background in customer service and customer satisfaction, with a focus on responsive support and process improvement.
• Hands-on experience working with CRM and ERP platforms (Salesforce, NetSuite, or similar tools).
• Ability to work in a hybrid environment, manage priorities, and meet deadlines with minimal supervision.
• Bachelor's degree in Business, Information Systems, Operations, or a related field, or equivalent practical experience.
• Prior experience in consulting, professional services, or technology services organizations is an advantage.