Job description
- About The Professional Services Team
- Mission: Empower Rubrik customers to achieve their full potential by providing exceptional technical expertise, strategic guidance, and personalized support.
- Vision :The Professional Services team at Rubrik is dedicated to helping our customers succeed. The team offers a comprehensive range of services designed to accelerate the digital data security transformation and maximize the value of Rubrik investment.
Overview Of The Role And Responsibilities
- Product Implementation: Seamlessly deploy and configure Rubrik solutions to meet specific customer's needs.
- Training and Education: Equip customer's with the knowledge and skills to effectively manage and leverage Rubrik solutions.
- Consulting: Leverage the deep industry expertise to address unique business challenges and develop tailored solutions.
- Process Adherence : The consistent and accurate following of established procedures, guidelines, and standards within Professional Services organization
What Success Looks Like
- Accelerated Time to Value: Drive rapid adoption of Rubik's solutions, enabling customers to realize significant benefits quickly.
- CSAT : Positive CSAT scores and Customer accolades
- Peer recognition : To Demonstrate the effectiveness as a team player
Required Technical Skills
- Virtualization: VMware, Hyper-V, Nutanix
- Scripting: GraphQL, API, PowerShell, Python
- Networking: Distributed and standard switching
- Databases: Oracle, SQL, Exchange, SAP HANA (and other non-MS databases)
- NAS Systems: Understanding and integration of various NAS vendor technologies
- Cloud Providers: Expertise in Azure, AWS, and GCP, including cloud architecture and deployment of cloud resources
- Kubernetes: Understanding and integration of Kubernetes (preferred)
Interpersonal Skills
- Technical Mastery: Leverage your deep understanding of Backup architecture to provide expert guidance and support
- Technical Prowess: Proven experience in networking, storage, and datacenter operations.
- Problem-Solving: A strong aptitude for troubleshooting complex technical issues.
- Customer Focus: A passion for delivering exceptional customer experiences.
- Communication Skills: Excellent verbal and written communication skills.
- Team Player: Ability to collaborate effectively with cross-functional teams
Qualifications
- Bachelor's degree in Computer Science or related field
- 7+ years of experience in Professional Services and Customer Support role
- Experience in Data Backup industry
- Strong problem-solving and analytical skills
- Excellent communication and teamwork abilities
- Experience with cloud platforms (AWS, GCP, Azure)
