Role Summary
The Property Manager is responsible for overseeing the day-to-day operations, maintenance, services, and community experience within the residential township. The role ensures seamless facility management, effective vendor coordination, resident satisfaction, asset upkeep, and compliance with safety and statutory norms.
Key Responsibilities
- Operations & Facility Management
Oversee all daily operations of the township, including engineering, housekeeping, landscaping, security, and waste management.
Ensure timely preventive and corrective maintenance of all MEP equipment, common area infrastructure, and township amenities.
Conduct regular site inspections and implement corrective actions for gaps.
Monitor utility consumption (water, electricity, diesel) and ensure optimal usage.
- Resident Experience & Client Relations
Serve as the primary point of contact for residents and RWA/MC.
Address resident complaints, queries, and service requests within defined SLAs.
Conduct periodic meetings with residents, RWA, and leadership.
Drive initiatives to improve resident experience and township ambience.
- Vendor & Contract Management
Oversee vendor performance for all outsourced services (security, housekeeping, horticulture, etc.).
Review manpower deployment and ensure adherence to contractual terms.
Manage AMC vendors for specialized equipment.
Conduct monthly vendor reviews and ensure timely payment processing.
Support budget preparation for operations, maintenance, and capex projects.
Monitor expenses to ensure budget compliance.
Validate and approve vendor bills as per SOPs.
Ensure cost-optimization without compromising service quality.
- Safety, Compliance & Risk Management
Ensure the township complies with all statutory and regulatory requirements (fire, electrical, STP/WTP norms, lifts, etc.).
Conduct routine safety audits and implement corrective/preventive measures.
Lead emergency response preparedness and coordinate fire drills/mock drills.
Maintain incident/accident records and implement risk-mitigation measures.
- Asset Management & Upkeep
Maintain accurate asset lists, warranties, AMCs, and maintenance logs.
Ensure timely upkeep of common areas, landscaping, faade, equipment rooms, and amenities.
Coordinate minor and major repair/upgrade works.
- Community & Administrative Tasks
Prepare daily/weekly/monthly operations reports.
Ensure proper documentation, SOP adherence, logbook maintenance, and record-keeping.
Coordinate community events, township announcements, and communication.
Lead township staff, ensure training, supervision, discipline, and morale.
- Required Qualifications & Skills
Education
Graduate in any field (preferred: Engineering, Facility Management, Real Estate, Hospitality, or Business Administration).
Experience
512 years of experience in Facility Management or Property Management.
Skills
Experience handling large residential communities/townships preferred.
Strong leadership and team-handling abilities.
Excellent communication and resident-engagement skills.
Knowledge of MEP, soft services, and township operations.
Vendor management and negotiation skills.
Proficient in MS Office, FM tools, and reporting.
Problem-solving and crisis-management abilities.
- Key Performance Indicators (KPIs)
Resident satisfaction scores.
SLA adherence for service requests and complaints.
Budget compliance and cost efficiency.
Vendor performance metrics.
Safety compliance and zero-incident culture.
Upkeep and ambience quality.
Primarily site-based role.
Requires flexibility for extended hours in emergencies.
Coordination with residents, RWA, developers, vendors, and internal teams.
