Production Support Specialist

About Company : Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of 222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves clients across various industries, including financial services, healthcare, manufacturing, retail, and telecommunications. The company consolidated its cloud, data, analytics, AI, and related businesses under the tech services business line. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru, kochi, kolkatta, Noida.

Job Title: Java Production Support

Location: Chennai / Pune / Bangalore

Experience: 6 to 12 yrs

Job Type : Contract to hire.

Notice Period:- Immediate joiners.

. Payroll - PEOPLEPRIME

JD :

Mandatory Skills:

Java, production support, servicenow, change management

Key Responsibilities:

Java Production Support

ServiceNow Management: Handle incident, problem, and change management processes using ServiceNow.

Change Management: Implement and manage change control processes to ensure minimal disruption to IT services

ITIL Management: Apply ITIL best practices to manage IT services and improve service delivery

Monitoring Tools: Utilize Splunk and Dynatrace for monitoring, troubleshooting, and optimizing system performance

Unix Commands: Perform basic Unix command operations for system administration and troubleshooting

Java Springboot Knowledge (Good to Have): Basic understanding of Java Springboot and RESTful APIs to assist in application support and troubleshooting.

Qualifications:

Proven experience with ServiceNow in an IT support role.

Strong understanding of Change Management and ITIL processes.

Hands-on experience with monitoring tools such as Splunk and Dynatrace.

Basic proficiency in Unix commands.

Knowledge of Java Springboot and RESTful APIs is a plus

Excellent communication skills and the ability to work independently.

Ability to provide 24/7 on-call support when required.