Production Support  (Python SRE)

Responsibilities :

Key Responsibilities:

Own end-to-end production support for business-critical applications/services, ensuring high availability and rapid restoration of service.

Lead triage and resolution of complex incidents, coordinating across engineering and operations teams and driving timely communication during outages.

Perform root cause analysis (RCA) for recurring/major incidents and implement corrective and preventive actions to reduce incident frequency.

Develop and maintain Python-based automation to streamline operational tasks, reduce manual intervention, and improve reliability.

Improve monitoring and alerting effectiveness by tuning signals, reducing noise, and ensuring actionable alerts aligned to service health.

Create and maintain runbooks, SOPs, and knowledge articles to standardize support processes and accelerate onboarding.

Drive problem management by identifying trends from incidents, logs, and metrics, and partnering with teams to prioritize fixes.

Support production releases and changes by validating readiness, assessing risk, and ensuring rollback/contingency plans are in place.

Mentor and guide support engineers, promoting best practices in incident handling, troubleshooting, and operational excellence.

Participate in on-call rotations and ensure adherence to SLAs/OLAs through disciplined execution and continuous improvement. Minimum Qualifications:

BTECH, MTECH, BCA, or MCA (or equivalent practical experience).

10â€15 years of experience in Production Support / SRE / Operations for large-scale, mission-critical systems.

Strong Python skills with proven experience building scripts/tools for automation and operational efficiency.

Hands-on expertise in incident management, troubleshooting under pressure, and restoring services quickly and safely.

Experience conducting RCA and driving permanent fixes through collaboration with engineering teams.

Strong documentation skills for runbooks, operational procedures, and post-incident reports.

Technical and Professional Requirements:

SKILLS: Foundational- Maintenance and Production Support process- PLM Production Support process,Technology- DevOps- Site Reliability Engineering(SRE),Technology- OpenSystem- Python - OpenSystem- Python