Production Support Manager

We are looking for candidate who would be responsible for production support & release management for application assigned, Ensure the builds are ring-fenced with right approvals and tests before production movement, conduct pre-production testing, Should possess excellent troubleshooting and analytical skills.

Role & responsibilities

• Develop, manage, measure and report on key service-level metrics
• Strive for continuous improvement of incident management process and integration with other IT operations management processes
• Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded
• Perform collaboration sessions and develop action plans to address the knowledge transfer from the application development team for new releases
• Conduct trend analyses and action plans for improving service timeliness and reducing costs
• Contribute to problem solutioning, change, release, knowledge and ensure BCP/DR activities are planned and conducted
• Track resolution of all open issues, be part of the solutioning team for war room / discussions
• Manage audit queries related to Production environment

Preferred candidate profile

• Must have worked as production support.
• Have strong knowledge of application stack.
• Have strong lending/digital lending experience in support.
• Have deep knowledge of oracle/SQL and server-side technology/architecture.
• Have thorough understanding of networking concepts, firewalls, Clustering.
• Have troubleshooting skills.