Job Opening: Production Support Manager
Location: Mumbai
Experience: 8+ to 16 years
Compensation: 20 - 30 LPA depending on experience
About Antal:
Antal International, East Patel Nagar Delhi, is a leading recruitment consultancy having expertise in connecting top talent across IT, Manufacturing and FMCG industries with leading organizations.
About the role:
We are looking for an experienced individual to lead a team with a Leading Financial Services Application Management Company that keeps systems running 24/7, ensures zero downtime, and continuously improve operations through automation.
Key Responsibilities:
- Manage & develop a large-scale Production Support / Infrastructure Management team that works 24x7x365 in order to maintain and enhance committed SLA and reliability of our product and services.
- Promote practices to solve complex Production, infrastructure & monitoring issues, also will take initiatives such as building automation tools & frameworks to reduce manual intervention.
- Creating the documentation framework for production support application side support templates, incident management, knowledge base
- Manage excellent reliability, high availability, high uptime on Internet facing application(s) [more than a single application] with zero downtime.
- Act as hands-on technical manager to lead team that supports the urgent response and resolution of problems, monitoring and maintaining uptime, reliability and performance of Data Centre networks.
- Proactively recommend application side enhancements to reduce manual operations/ enhance effectiveness of the production support activities. Should have reasonable expertise in Java Development
- Becoming the liaison point with Application Project Managers in respect of new releases, changes to existing applications, configuration management, etc hence, ensure that releases are accompanied by relevant release process flows, documentation of batch processes, support led requirements understanding, etc.
- Handling team management, roster, training needs, ticket support, etc.
Requirements: -
- A bachelor's degree in computer science, math, or any other relevant stream preferably with any Tier1-Engineering Institute.
- Should have at-least 8 years of relevant experience into managing production support environment for a large scale b2b/b2c web-based product.
- Systematic problem-solving approach and strong sense of ownership to drive problems to resolution.
- Should be excited to contribute as a hands-on lead and solving complex or repetitive problems by designing and introducing automation solutions.
- Good to have experience with continuous integration and deployment automation tools such as Jenkins, Glu, Salt, Puppet, Chef, Ansible.
- Experience supporting and managing web servers (Apache, Tomcat, Nginx, weblogic) and RESTful web service applications Strong knowledge of Linux systems administration and architecture
- Experienced and strong understanding of web servers like APACHE / TOMCAT/ WebSphere.
- Familiarity with java log4j logging, log search tools [kibana], training teams to review logging mechanisms – to get better output for production support.
- Excellent communications & team management skills.
Why Join Our Client
They are dedicated to deliver innovative products through early and continuous delivery of high-quality software products used by millions.
You will learn a wide array of skills. The team consists of talented, passionate and creative people, willing to give their 100% to building a high-class web product – which are making impact in Indian payment industry.
For better connection follow on Linkedin : https://www.linkedin.com/in/rakhi-dugar01
