Production Support - Java II

Key Responsibilities:

• Lead end to end production support for critical applications ensuring high availability performance and reliability across distributed environments
• Own and manage major incidents including impact assessment triage coordination with multiple teams communication and timely resolution
• Analyze recurring incidents and production issues to identify root causes and drive permanent fixes and preventive measures
• Define and implement production support standards runbooks and operational procedures aligned with ITIL best practices
• Collaborate with development and architecture teams to design supportable scalable and resilient solutions for new and existing applications
• Oversee change release and deployment activities to minimize production risk and ensure smooth transitions into live environments
• Monitor system health using appropriate tools define alert thresholds and proactively address performance and capacity issues
• Provide technical leadership and guidance to support teams including mentoring knowledge sharing and continuous skills enhancement
• Partner with business stakeholders to understand service expectations prioritize issues and ensure adherence to SLAs and OLAs
• Prepare and present incident reports trend analyses and improvement recommendations to senior management and key stakeholders
• Minimum Qualifications
• Bachelor s or Master s degree in Computer Science Information Technology or related field BTECH BE ME MSC BSC BCA MCA MTECH
• 8 15 years of hands on experience in production support or application support roles within enterprise environments
• Strong expertise in production operations and support processes including incident problem and change management
• Proven experience applying ITIL principles in day to day production support and service management activities
• Demonstrated ability to troubleshoot complex issues across distributed systems and coordinate resolution with multiple teams
• Solid understanding of service level management monitoring and escalation procedures in high availability environments

Technical Requirements:

• Primary skills Java Process Maintenance and Production Support process PLM Production Support process Springboot Technology Java Core Java Technology Microservices Microservices API Management

Preferred Skills:

Java,Springboot,Technology->Java->Core Java,Technology->Microservices->Microservices API Management,Foundational->Maintenance and Production Support process->PLM Production Support process