Production support engineer

Job Description:

1. Good communication skill1 #1 Person should be able to talk in large forums. This is very important
2. Application Production support -7to 10 years
3. Hands on experience in Splunk -5 years
4. Hands on experience in building CI CD pipelines 5+ Years
5. Candidate should have experience in supporting Technical Production support. ( Functional support is not a good fit)
6. Cloud knowledge
7. Good to have scripting skills, container, and Kubernetes knowledge.

Technical Skills:

• Technology: JAVA / .Net framework , C# basics, Splunk, Cloud preferably PCF
• Experience in Production Deployment using CI/CD pipelines
• Splunk Query Skills:Ability to write effective Splunk queries for data analysis and monitoring
• Linux Administration:Experience with Linux Server troubleshooting common failures, health checks and administration tasks
• Real-Time troubleshooting of critical application workflows and incorporate feedback to product development.
• Should have good knowledge on splunk , should be able to write queries in splunk and create alerts.
• Good knowledge of ITSM framework.
• Should be good in analysis , able to find out solutions without much help.
• Triage alerts & diagnose/resolve critical issues, manage implementation of changes.
• Perform root cause analysis of critical incidents/alerts. Initiate and drive the Techlines in case of outages/major incidents/Batch abends and ensure .Service Restoration in the least time possible.
• Act quickly on the application Alerts and Batch Job failures.
• Identify manual toil, repetitive issues, and work with stakeholders with improvement plan.
• Should have basic experience in .net framework , C#to fix bug
• Able to write basic powershell commands.
• Knowledge of one or more of Message Brokers such as RabbitMQ, IBM MQ
• Knowledge of JIRA, confluence and remedy ticketing systems.