Production Support Engineer – Java/.NET

Infosys Limited

Hyderabad

3-8 Years

7 - 22 LPA

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Job Description

Job Title: Production Support Engineer – Java/.NET

Location: Hyderabad

Experience: 3–8 Years

CTC: Up to 12–18 LPA (Based on Experience)

Industry: IT

Job Summary:

We are looking for a skilled Production Support Engineer with experience in Java/.NET technologies to ensure the stability, reliability, and performance of critical applications. The role involves monitoring, incident management, and collaboration with cross-functional teams to maintain seamless production operations.

Key Responsibilities:

Ensure high availability and stability of production applications through proactive monitoring and support.
Handle incident management (P2–P5) including triage, troubleshooting, and resolution; support P1 incidents under guidance.
Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
Monitor application and infrastructure health using tools like Dynatrace, Splunk, or similar platforms.
Collaborate with DevOps/SRE teams to improve automation and reduce manual interventions.
Maintain and update runbooks, SOPs, and knowledge base documentation.
Support L1/L2 activities and assist in L3-level investigations.
Participate in on-call rotations and ensure adherence to SLAs.
Communicate effectively with stakeholders regarding incidents, impact, and resolution status.

Required Skills:

Strong knowledge of Core Java or .NET technologies
Experience with Linux/Unix commands
Hands-on experience with databases like PostgreSQL, MySQL, or Oracle
Familiarity with platforms such as IBM OpenShift, Azure, or Windows/Linux environments
Experience with monitoring tools like Dynatrace, Splunk, or similar
Exposure to ticketing tools such as ServiceNow and tracking tools like Rally
Knowledge of batch scheduling tools like ESP or equivalent

Good to Have:

Understanding of SRE/DevOps practices
Experience with automation and scripting
Knowledge of observability concepts (logs, metrics, alerts)

Soft Skills:

Strong analytical and problem-solving abilities
Good communication and stakeholder management skills
Ability to work in a fast-paced, 24/7 production support environment

More Info

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Open to candidates from:

Indian

About Company

Infosys Limited

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next
Navigate your next
We navigate our clients from where they are to where they aspire to be.

Job ID: 146591553

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