Production Support Engineer - L2

Responsibilities

The role focuses on L2 level monitoring and support for our production applications and infrastructure.

The ideal candidate should

• Minimum 4 years of experience in Production Support & IT Operations management in the Payments/Banking industry.
• Have hands-on-experience in providing level 2 ( L2 ) monitoring and engineering support.
• Have strong experience in working on Linux based production environment.
• Be familiar with basic networking tools like Nagios, Jenkins etc.
• Knowledge of transaction & system monitoring, downtime analysis, Report generation, Ticket closures. Coordinate with internal and external teams.
• Have a basic understanding of scripting languages like Shell, Python and Bash.

Qualifications

• 4-6 years of strong hands-on experience
• Bachelors Degree in Computer Science, Software Engineering or similar
• The ability to manage multiple tasks in a fast-paced environment