About This Role
A technically strong production support role for an engineer who combines coding proficiency with operational instinct. You will work within a team of engineers and analysts, debugging production issues, managing ticket resolution, and ensuring system stability. On-call rotation is required including weekend support with weekday comp offs.
What You Will Do
- Triage technical and functional issues as a key team contributor alongside engineers and analysts
- Manage day-to-day ticket queues using coding skills, not just coordination
- Debug production issues using Java and Spring Boot, root cause analysis and resolution
- Monitor operational trends and job queues; respond to job failures and system anomalies
- Execute regression checkouts, both ad hoc and planned release cycles
- Create, coordinate, and track resolution of engineering stories required to fix production tickets
- Perform data mining for production checkouts and ad hoc data research
- Support release checkout POCs and coordinate with development and release teams
- Participate in on-call support rotation, available for either of two shifts; weekend rotation with weekday comp offs
What You Need to Succeed
- 6+ years of experience in application development or maintenance
- College degree (Bachelor's) in a related technical or business field, or equivalent experience
- Working knowledge of TypeScript, Java, and MongoDB
- Ability to understand and navigate complex architectural systems
- Strong analytical skills with demonstrated ability to perform root cause analysis and suggest rectification
What Will Give You an Edge
- BE or MCA degree preferred
- Exposure to production environment operations
- Familiarity with cloud-based architectures and their application in complex systems
- Passion for operational analysis and learning in fast-changing environments
What Qfyre Offers
- Strong technical environment with experienced engineering peers
- Clear career path from production support to application development
- Competitive compensation with structured on-call allowance
- Flexible on-call structure with compensatory time off
Skills and Technologies
JavaSpring BootMongoDBProduction SupportTypeScript
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