Production Support Engineer

Production Support Engineer Java (Shift working)

Pune, Maharashtra (Office based)

Work from Office

About the Role

With the success of our specialist Development and Testing activities based in our Pune office and ambitious growth plans to triple our number of employees in India in the next 18 to 24 months, we are recruiting for additional Java engineers to join our team to handle production support where in investigation would be required through java code, Splunk logs, development tool and quick turnaround the issues getting raised. There are career opportunities with Idox for junior, mid-level and experienced Java Engineers, we are looking for colleagues with leadership potential, as well as combined problem solving, having good knowledge in core & advance java and framework. This role will have added responsibilities of handling dev production support. You'll be joining an international community of Developers and QA professionals based in the UK, Ireland and Pune and working on an evolving portfolio of products, for eight different business streams. Each Java Engineer is mission critical, analysing customer requirements, ensuring that the software meets our expectations and liaising with the customer/UK team as necessary. You'll also be responsible for planning the tasks required for user stories development and Unit testing. Follow the coding standards and performance oriented code. Idox is a stable, independent company growing in Pune to expand our capacity and increase the versatility of our Pune hub. There will be plenty of opportunity for promotion and innovation as we grow, so if you have talent and energy to drive digital transformation for ourselves and our customers, this is the place for you. You'll be allocated a buddy from day one and will benefit from regular technical and professional development reviews to refresh your skills and goals and keep Idox fresh in return. We are looking for Java Engineers who are technically gifted and want to build a career with Idox. Initially, during the training period, the working hours will align with IST daytime. Subsequently, support will be provided during US working hours, which will require coverage during IST night hours.

Responsibilities

• Understand the support cases raised by support team. Ask right questions to understand the impact and to provide solution.
• Should have hands on the Functional part of the product on which dev support will be provided.
• Debugging and Troubleshooting - Identifying and fixing bugs in the codebase if required. Understanding of existing code is must.
• Writing optimum oracle DB scripts. Working with Databases - Writing basic SQL queries for retrieving and manipulating data.
• Understanding of the Rest API and Integration of third-party APIs into Java applications.
• Understanding of client-side code while investigating the issue.
• Continuous Learning and staying updated with the latest functionalities being released in the product.
• Good collaboration with Support team.
• Update JIRA regularly with current updates and involve required people as n when required.
• Proficient in using IDE for Java development, sql developer, developer tool, with knowledge of understanding and reading the Splunk logs.
• Attend customer meetings to provide quick assistance or understand the exact issue if required.
• Handling Dev Ops

Qualifications

Development Skills:

• Core Java Fundamentals OOP, Data Structures, Exception Handling, Multi-threading & Concurrency
• Spring MVC/Struts
• Hibernate
• RESTful APIs
• Oracle
• Extjs
• Jsp, Servlets
• CSS, HTML, Java script
• SVN, GitLab
• Strong problem-solving and analytical skills
• Effective verbal and written communication

Required Skills

• Understanding the existing code
• Testing and Debugging skills
• Database knowledge
• Understanding of Agile methodologies
• Reading of splunk logs while investigating the support cases
• Understanding of development tool
• Knowledge on Document management domain.

Preferred Skills

Excellent communication skills, written and spoken English to:

• Assist in the facilitation of team and customer meetings
• Understand how to communicate difficult/sensitive information tactfully
• Understand the issues/chat/mail/Jira from the team before and during the support.
• Document and communicate the required information on JIRA to keep everyone aligned