Production Support Engineer I
Job Description
Primary Responsibilities
- Provide technical assistance to Operations on products via Escalated incidents
- Perform advanced problem analysis and isolate problems of a complex level of difficulty
- Monitor and Troubleshoot applications in production servers hosted on AWS
- Work with cross functional teams and external vendors as needed
- Work to develop internal tools and automation
- Publish articles in our in-house knowledgebase
- Able to learn a wide variety of technologies at a rapid pace
- Willing to work in rotational shifts (Including Weekends), primarily night shifts
- Understanding of company mission and corporate objectives and ability to apply this knowledge within the company while working on incidents
Skills Requirements
- Experience with one or more scripting languages (Bash, Python, JavaScript, Powershell, etc.)
- Experience with using monitoring tools like Datadog, Kibana, etc.
- Experience with SQL Server, PostgreSQL or other Relational Databases
- Knowledge of Docker containers and Kubernetes
- Basic knowledge of Object Oriented Programming
- Experience in managing troubleshooting issues in Cloud environment, AWS
- Knowledge of NoSQL databases like DynamoDB
- Knowledge of basic networking concepts
- Exposure to working in an Agile/Scrum environment
More Info
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About Company
EagleView is a leading provider of aerial imagery, property insights, and software that transforms the way people work.
EagleViewholds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. EagleViewprovides highly accurate data, enabling customers in the government, construction, insurance, and solar industries to make timely, informed, and better decisions.
Skills:
Scripting, Servicenow, Apis, PowerShell, Jira, Sql, Virtual Machines, Windows Servers, Itil Processes, MuleSoft RPA Manager, Failure handling, Bot monitoring, Credentials and access management, Bot execution, RPA platform
Skills:
Python Scripting, Sql Queries, MySQL, Log Analysis, Rdbms Concepts, Incident Management, Oracle, Production application support, Monitoring reports
Skills:
Unix, Linux, Networking, MySQL, Python
Skills:
S3, Scala, Emr, JIRA, Redshift, Sql, New Relic, Shell, Splunk, Python, Airflow, AWS-based data platforms, PagerDuty, MWAA, Athena
Skills:
Jenkins, Git, Docker, Linux Administration, Kubernetes, thread dumps, JVM troubleshooting, CI CD pipelines, heap dumps, garbage collection logs, Java application troubleshooting