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Production Support Engineer

FCI CCM
2-5 Years
Pune
Quick Apply
  • Posted 6 days ago
  • Over 300 applicants have applied

Job Description

  • Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis.
  • Look for areas of improvement in monitoring, application stability.
  • Should be open to learn FCIinhouse Product and other technologies and excel them.
  • Communicate with line of business and management the overall status and health of the application.
  • Be the first point of contact for production issues, support requests and alerts.
  • Ensure issues and outages are properly documented.
  • Proactively monitor application and infrastructure alerts and be able to react quickly.
  • Documents major maintenance events and other significant product related issues
  • Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection.
  • Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations and internal teams.
  • Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc.
  • Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems.
  • Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics.
  • Documentation of application flows, monitoring techniques and resolution playbooks.

About Company

FCI is a Global provider of Customer Experience Management (CXM) solutions enabling consumer facing businesses of all sizes deliver exceptional customer experience with the help of a dynamic, interactive and hyper-personalized communications (batch, on-demand, ad-hoc).

Job ID: 114278817

Last Updated: 26-08-2026 09:41:35 AM
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