Production Support Developer

• Responsible for monitoring ETL jobs across multi-domain enterprise data warehouse. Ensuring data is delivered on-time and accurately. Owning resolution of any issues and ensuring proper root cause analysis is documented.
• Diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
• Being accountable for performing daily, weekly, monthly, quarterly, and yearly operations tasks required for the ongoing functionality of the software applications
• Carrying out programming and debugging duties (develop queries/reports of varying complexity, fix programmatic issues)
• Researching, recommending and implementing changes to batch ETL jobs
• Create operations and support-related documentation
• Ready to work in Shifts (24x7 support – 3 shifts)

Required Skills

• 2-4 years of IT experience
• Advanced skill in configuring and supporting software applications
• Good knowledge in writing complex SQL queries
• Experience with object-oriented language (python is a Plus)
• Strong understanding of job orchestration tools like Jenkins and/or Airflow, code repository tools like Git and/or Bitbucket
• Strong software development and debug/troubleshooting skills
• Advanced ability to research, analyze and recommend improvements to the organization's use of the software applications
• Advanced skill in creating and maintaining technical documentation

Nice to Have Skills:

• Prior Production Support experience
• Working knowledge of Spark and AWS technologies like S3, Lambda, and Step Functions
• Working knowledge of Agile methodologies and ticketing tools like Jira
• Working knowledge of incident management systems like ServiceNow and/or PagerDut